Veterinary Receptionist

We are seeking a compassionate, organized, and experienced Veterinary Receptionist to join our dedicated team at Huntsville Animal Clinic. The ideal candidate will have a proven track record in a veterinary or animal care setting and excel at providing outstanding client service. As the first point of contact for our clients, you will play a vital role in ensuring a positive experience for both pets and their owners.

**Key Responsibilities:**

- Greet clients and patients warmly, providing a friendly and professional first impression  

- Answer multi-line phones, schedule appointments, and manage the daily appointment calendar  

- Accurately enter and update client and patient records in the practice management system  

- Handle client check-in and check-out, including invoicing and payment processing  

- Communicate clearly with clients regarding appointment reminders, follow-up care, and general inquiries  

- Liaise between clients and veterinary staff to relay messages and ensure smooth workflow  

- Maintain cleanliness and organization of the reception area and client waiting room  

- Manage prescription refills and coordinate with veterinarians for approvals  

- Assist with inventory management, including ordering and stocking front desk supplies  

- Handle sensitive situations with empathy and discretion, especially in cases of emergencies or euthanasia  

- Follow all clinic protocols and confidentiality guidelines  

**Qualifications:**

- Minimum 1-3 years of experience as a receptionist in a veterinary practice or similar animal care environment  

- Strong customer service and communication skills, both verbal and written  

- Proficient in veterinary practice management software (e.g., AVImark, Cornerstone, eVetPractice)  

- Ability to multitask and remain calm under pressure in a fast-paced environment  

- Detail-oriented and highly organized  

- Compassion for animals and their owners  

- Ability to work flexible hours, including evenings and weekends if required  

- High school diploma or equivalent required; additional training or certification in veterinary reception or office administration is a plus  

**Benefits:**

- Competitive pay based on experience  

- Dental, and vision insurance  

- Paid time off and holidays  

- Employee pet care discounts  

- Opportunities for professional development and continuing education  

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