Office Support Specialist I 2026-01380

Open Until Filled

GENERAL DESCRIPTION:

The Office Support Specialist I is the primary front-line representative and one of two main Office Assistants for the Wyoming Retirement System (WRS), providing essential customer service to WRS members and the public. This position manages the front desk, answers phones, handles walk-in inquiries, and determines the correct routing of all communications. Key administrative responsibilities include processing all incoming mail, including contributions to the state pension, and ensuring accurate data entry. Success in this role requires general knowledge of the plans administered by WRS, comprehensive knowledge of each department's policies and procedures, along with the proven ability to exercise independent judgment when appropriate.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457(b) plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! , or Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: Human Resource Contact: Ryan Scheer, ..., ...

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Manages day-to-day operations of the Front Desk Department.

• Reviews all incoming correspondence, documents, applications, etc.; initiates replies as appropriate; routes matters requiring action by staff.

• Assists staff with mass mailings when necessary and completes special projects for department managers as needed.

• Ensures outgoing mail has the proper documentation attached. Main point of contact with Central Mail. Process & review returned mail.

• Receives and redirects incoming phone calls, takes messages, and assists WRS members, contractors, and the public.

• Responsible for customer service, and answering questions on departmental services and functions.

• Ensures the front desk always has coverage and is attended to at all times and assists all walk-ins.

• Ask clarifying questions to ensure the correct answer is provided and/or routed correctly and handle customer complaints as needed.

• Edit/change names, phone numbers, addresses, and beneficiaries when necessary. Verify member account changes and modifications as needed.

PREFERENCES:

Preference will be given to candidates with front desk/receptionist work experience.

KNOWLEDGE:

• Knowledge of administrative and clerical procedures and systems

• Excellent customer service skills

• Knowledge of proper phone etiquette

• Ability to multi-task and work independently

• Knowledge of accurate record-keeping

• Knowledge and understanding of the agency, and each respective division/program

• Experience working with Microsoft Excel, Word, and Google Suite

• Knowledge of data entry functions and how to properly utilize database systems.

MINIMUM QUALIFICATIONS:

Education: Associate's Degree (typically in Business) Experience: 0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II Certificates, Licenses, Registrations: None

PHYSICAL WORKING CONDITIONS:

• Receptionist office setting.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

NOTES:

• FLSA: Non-exempt
• Hiring will be contingent upon the successful passage of a background check.

Click here to view the State of Wyoming Classification and Pay Structure.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.