Office Support Specialist II 2026-01416

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ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Customer Service & Public Relations
  • Serve as the primary point of contact for the District Office by answering phones, assisting walk-ins, and responding to public inquiries regarding WYDOT, Highway Patrol, road conditions, construction, and maintenance activities.
  • Professionally handle difficult or upset customers and resolve issues related to district operations and services.
  • Assist with district outreach and employee recognition efforts through event participation and photography support.
• Administrative Support
  • Perform administrative support duties including mail distribution, certified mail processing, notary services, and flag protocol responsibilities.
  • Coordinate scheduling and reservations for meeting rooms, classrooms, TLN rooms, and district vehicles.
  • Maintain and update district phone lists, organizational charts, and employee photo directories.
  • Provide general administrative support to district programs and personnel to assist in achieving district priorities.
• Payroll & Reporting
  • Review and assist with employee timekeeping and payroll processes using PeopleSoft and Agile Assets systems.
  • Coordinate annual and material inventory reporting and ensure timely completion of required documentation.
• Systems & Technical Support
  • Administer Asset Essentials functions including user account management, work order support, dispatcher duties, and troubleshooting assistance.
  • Provide technical and administrative support to supervisors and staff related to Agile Assets and other district systems.
  • Manage district building access systems, employee access credentials, and Rest Area camera system support.
  • Maintain records and coordination of state-issued cell phones and related communication services.
• Safety & Compliance
  • Support district safety programs and serve as secretary for the State Safety Committee by coordinating meetings, agendas, and meeting minutes.
  • Manage and track Damage Repair forms and related documentation, including coordination with supervisors, Highway Patrol, and Damage Repairs staff.
• Financial & Program Support
  • Assist with facilities and financial processes including invoices, purchase card releases, vouchers, work orders, and Accounts Payable documentation.
  • Support the District Traffic Program by maintaining permit records and assisting with traffic studies.
  • Assist Human Resources staff with onboarding activities and new hire documentation.

• Excellent customer service skills

• Excellent oral and written communication skills

• Experience with database management/learning management systems

• Knowledge of invoice processing, purchase card reconciliation, and data entry for financial tracking

• Office management skills, which require organizational, time management, and project management duties

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items up to 25 lbs., driving an automobile, etc.
• Daily use of office tools and equipment

• FLSA: Non-Exempt
• WYDOT will conduct motor vehicle record checks to verify a valid driver's license.
• The Wyoming Department of Transportation is a Drug-Free Workplace.
• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.
• ** Qualifying eligibility and criteria for the hiring bonus

  • Acceptance of a permanent, full-time position posted for public recruitment.

  • Temporary employees accepting a full-time position.

  • Current employees accepting a promotional opportunity - recruitment must have been opened to the public.

  • One year of service to WYDOT must be completed, failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.

  • Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.

  • Employees would only be eligible for one (1) hiring bonus in a 12-month period.

  • If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.