Broker Operations Manager

Position Mission:The primary mission of this role is to maximize the effectiveness and efficiency of the Managing Director of Wholesale Mortgage Origination by ensuring seamless broker engagement, disciplined pipeline management, and flawless execution of loan originations from initial contact through closing.
This role acts as a force multiplier, enabling increased deal flow, stronger broker relationships, and faster, more efficient loan closings.
About the Role: seeking a high-performing, relationship-driven operator to support and extend the capabilities of our Managing Director of Wholesale Mortgage Origination.
This is a hybrid role combining:
Broker relationship management (front-end deal flow)
Loan processing & underwriting support (execution)
Operational coordination (efficiency & scale)
You will serve as both a broker concierge and a deal execution partner, ensuring nothing falls through the cracks while elevating the overall broker experience.

Equal Opportunity Employer / Disabled / Protected Veterans

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Additional Skills

What Youll Do: Broker Outreach & Relationship Management
Proactively identify, contact, and schedule meetings with mortgage brokers
Act as a broker relations concierge, delivering high-touch, white-glove service
Manage ongoing broker communication, follow-ups, and relationship nurturing
Reduce friction for the Managing Director by owning broker coordination and responsiveness
Loan Processing & Underwriting: Assist in issuing loan commitments
Manage loan files from application through closing
Support underwriting analysis (borrower, collateral, deal viability)
Coordinate across all parties to ensure fast, clean, and predictable closings
Pipeline & Operational Leverage: Maintain full visibility into the loan pipeline and broker activity
Track tasks, deadlines, and deal milestones to ensure nothing slips
Prepare summaries, updates, and priorities for the Managing Director
Continuously improve systems and workflows

Events & Broker Engagement: Plan and execute broker appreciation events and networking functions
Support attendance at industry events and conferences
Strengthen relationships and drive deal flow through in-person engagement
Compensation Structure: Base Salary: $70,000 $90,000 (DOE)
What Were Looking For: 25+ years in customer service and loan processing
Strong understanding of underwriting and real estate lending fundamentals
Exceptional organizational skills and attention to detail
Strong communicator with a relationship-first mindset
Ability to anticipate needs and reduce executive workload
CRM and loan origination system experience preferred
Who Succeeds in This Role: Someone who thinks like an operator, not just an assistant
Naturally proactivesolves problems before they surface
Comfortable balancing people (brokers) and process (loans)
Takes ownership and thrives in a fast-paced, deal-driven environment
Why Join Alliance?: Youll work directly with leadership in a role designed to scale production and influence revenue growth. This is a high-visibility opportunity to become a key driver of our wholesale origination platform.