Administrator, Maintenance

Title:                                         Administrator, Maintenance

Reports to:                              Assistant Manager, Maintenance

Primary Function:                  Maintenance Coordination

Status:                                     Full-Time, Non-Exempt

Location:                                 San Francisco, CA (On-site)

Schedule:                                Tuesday – Saturday, 9am-6pm

Summary

Brick and Timber (the “Company”) is seeking an Administrator, Maintenance to support our rapidly growing team. The Administrator, Maintenance will be responsible for executing all activities related to coordinating timely maintenance tasks and work orders for the Repairs and Maintenance team. 

The Company is a property management company focused upon managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.

At Brick + Timber, we think renters can experience San Francisco’s old-world charm without having to endure the 70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.

Primary Responsibilities

• Act as the first point of contact for all walk-in maintenance related issues at the property
• Receive and log maintenance requests from tenants, staff, or property personnel
• Create, allocate, update, and close work orders as needed in Yardi, in a timely manner (20+ buildings to oversee)
• Vendor assessment work, becoming an expert in the preferred vendor list for the organization
• Prioritize, assign, and dispatch work orders to in-house maintenance technicians and Union vendors
• Track open tasks to ensure timely resolution and follow up with tenants
• Work closely with the in-house Maintenance team, and other teams to flag issues, communicate urgent priorities, and raise recommendations
• Communicate with tenants or departments on scheduled maintenance or disruptions
• Respond to inquiries or complaints related to maintenance issues
• Facilitate customer service with multiple departments, remotely and on-site
• Submit and facilitate requests for BIDs on various projects
• Provide building updates with the certification coordinator regarding details and compliance within the buildings
• ZenDesk ticket merging, follow ups, and action items

Minimum Requirements and Qualifications

• Required system experience in ZenDesk, Monday.com, and Yardi (preferred)
• Excellent communication skills (written and oral)

Key Skills and Competencies

• Able to work under pressure with tight deadlines
• Possesses critical thinking skills
• Strong attention to detail
• Highly organized
• Positive attitude, willing to learn, ability to flag issues and concerns to management team

• Ability to work collaboratively cross departmentally
• Reliable and adaptable

Brick and Timber is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Brick and Timber is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.