Front Office Clerk

JOB SUMMARY:

The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries.
• Answer and direct telephone calls appropriately.
• Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s).
• Validate/update patient personal information in the electronic practice management (EPM) system as necessary.
• Provide appropriate form(s) to patients in accordance with patient needs as necessary.
• Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures.
• Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures.
• Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
• Order and inventory office supplies as needed.
• Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish) preferred.
• Must possess excellent customer service including verbal and written communication.
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
• Possess strong interpersonal skills and ability to work well with others.
• Ability to deal effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

• High school graduate or equivalent required.
• Minimum 1 year experience answering phones and scheduling preferred.
• Experience and/or training as a Medical Assistant or Dental Assistant preferred.
• Front office experience in a medical or dental setting preferred.