Administrative Associate (Legal)

Williams Lea is the global provider of skilled business-critical support services to financial, legal, and professional services firms. We connect people, processes, and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships, and a talented team. Our 6,000 worldwide employees work onsite at clients locations and onshore/offshore at Williams Lea operations centers providing unrivaled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.

Williams Lea is hiring for a Hybrid Administrative Associate (Legal) to work Monday to Friday 900 Am to 6:00 pm Eastern Time!

Pay: $20.00 hourly

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO
• Life Insurance
• Prescription Drug Plan
• Flexible Spending Account
• Domestic Partner Benefits
• Commuter Benefits

The A dministrative Associate is a member of the Williams Lea team delivering exceptional administrative support and customer service to our legal client locations.

Essential Functions:

• Monitors multiple email inboxes to complete daily tasks

• Uploads , renames and organizes immigration legal documents

• Organizes and maintains digital files and folders for both internal and external clients

• Conducts in-depth research of documents as needed

• Maintains and inputs information on various data storage sites

• Prepares and circulates multiple daily reminder emails and reports

• Gathers reporting statistics directly related to client billing and firms filing.

• Prepares and submits invoice s for multiple vendors

• Performs data entry with high level of accuracy

• Works under time constraints to meet deadlines

• Performs quality check on own and others work product for high level of accuracy

• Reports any errors in documents

• Handles sensitive and personal information with high level of integrity

• Communicates directly and effectively and respectfully with co-workers , firm, and firms clients and associates.

• Uses job tracking software to log in and out of all tasks for internal tracking purposes

• Performs quality assurance check of specific tasks of attorneys/paralegals.

• Other duties as requested by the client and management

Qualifications:

Specific Technical Skills:

• Must be proficient in MS Office, including Outlook, Word, Excel and PDF creating and editing.

Performance Traits:

• Proven customer service skills, preferably in a professional services enviornment , required in order to create, maintain and enhance client and firms relationships

• Excellent organizational skills and ability to manage multiple assignments simultaneously.

• Exceptional communication skills (written and verbal) , communicating directly with clients, attorneys at firm , and management.

• Knowledge of proper grammar, spelling, and language usage, as well as professional business correspondence formatting.

• Able to make independent decisions that conform to business needs and policy .

• Able to maintain confidentiality of sensitive materials/documents and a strong attention to detai l.

• Able to troubleshoot tasks or concerns on own; understands when to escalate a problem to a supervisory level

• Provides solutions to clients concerns and anticipates clients needs to provide high level of data integrity

• Able to maintain professional composure when working with immediate deadlines

• Able to work both independently and collaboratively as part of a team

• Able to work in a fast-paced environment and works well under pressure.

• Able to prioritize work to balance multiple projects and deadlines.

• Highly professional approach to responding to requests and demonstrated ability to provide quality customer service to attorneys.

• Follow Standard Operation procedures outlined by client for data integrity and daily tasks.

• Demonstrated self-starter with the desire to show ownership and commitment to the job.

• Energetic and positive personality, willing to go above and beyond to meet client expectations

Education/Training/ Certifications:

• Associate degree, preferred

Minimum Years of Experience Required:

• One to Three years of similar work experience in a professional services firm. (Banking, legal, human resources, academic, or corporate office environments preferred)

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.