Office Administrative Assistant

Rock Island Auction Company (RIAC) , the #1 firearms auction house in the world, is searching for full-time Office Administrative Assistant in Bedford, Texas! Deliver world-class customer support, setting a positive first impression as you greet visitors, and resolving inquiries from buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making.

This is an on-site, non-exempt, full time role with dedicated hours Monday through Friday from 8:00am - 5:00pm at our Bedford, TX location, with the opportunity for overtime and weekend hours.

What does world-class customer support look like?

• Its all about relationships! Build and maintain long-lasting professional relationships with buyers and collectors.
• Keep accurate records of customer interactions.
• Support and encourage teammates to achieve shared goals and objectives.
• Engage in active listening and problem solving with customers.

• Weekly pay
• Paid time off (PTO) and holidays
• Offer comprehensive benefits package
• Opportunities for advancement

• Greets visitors and enforces security procedures.
• Directs incoming calls from external or internal sources to the appropriate resource.
• Performs general administrative duties, including mail processing, data entry, and maintaining office supply inventory and expenses.
• Performs auction-related duties, including check-out processes and invoicing, while ensuring compliance with internal and regulatory requirements.
• Assists with live auction duties including phone or online bidding.

• Ability to learn and apply ATF compliance and internal protocols.
• Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
• Effective professional written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and act with integrity.
• Basic proficiency with computers (including Microsoft Office) and office equipment.
• Knowledge and ability to perform basic math skills.
• Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

• High school diploma or equivalent required.
• One (1) year previous work experience in firearm sales associate, administrative, receptionist, customer support, or similar role required.
• Previous firearms industry experience strongly preferred, especially processing ATF 4473 forms.

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review " EEO is the Law " poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.