Front Desk Associate

Shifts and Days will vary to include weekends/holidays

A well-established, large senior living community is seeking a Front Desk Associate to serve as the welcoming first point of contact for residents, families, guests, and vendors. This role is ideal for someone who has experience managing a multi-line phone system, takes pride in delivering exceptional customer service, thrives in a fast-paced environment, and values professionalism, empathy, and reliability.

The Front Desk Associate plays a critical role in creating a warm, organized, and safe environment while supporting daily administrative and hospitality operations within the community.

• Greet all guests in a warm, professional, and courteous manner

• Answer, screen, and direct incoming calls using a multi-line phone system

• Respond to inquiries and requests promptly, confidentially, and with empathy

• Log, track, and coordinate incoming packages and deliveries

• Support communication and collaboration across departments

• Monitor community access, ensure proper visitor sign-in procedures, and respond appropriately to emergency situations

• Enter maintenance requests accurately into an electronic work order system

• Maintain a clean, organized, and welcoming front desk and lobby area

• High School diploma or equivalent required

• Previous experience in customer service, hospitality, front desk, or administrative support preferred

• Proven experience handling a multi-line phone system with professional phone etiquette

• Proficiency with Microsoft Office (Word, Outlook, Excel) or similar office software

• Strong verbal and written communication skills in English

• Excellent organizational skills with strong attention to detail

• Ability to demonstrate initiative, sound judgment, and critical thinking

• Professional, friendly, and team-oriented demeanor

• Ability to remain calm and effective in a fast-paced, physically active environment

• Consistent and reliable attendance is essential

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BENEFITS AVAILABLE

Full-time employees are offered medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE