Restoration Office Manager

SERVPRO of Springfield/Mt. Vernon is Hiring Restoration Office Manager

Are you an experienced restoration industry professional looking to take the next step in your career? We are seeking a highly organized and motivated Restoration Office Manager to oversee daily office operations, support production teams, and help drive the success of our growing restoration company.

Position Summary

The Restoration Office Manager is responsible for managing office operations, coordinating with production teams, overseeing administrative staff, ensuring compliance with TPA requirements, and supporting the successful execution of restoration projects from intake through completion.

Requirements
Minimum 3 years of restoration industry experience required
Strong working knowledge of TPA programs, including insurance carrier and third-party administrator requirements
Proficiency with Xactimate and/or Symbility
Experience managing restoration job files, documentation, and billing processes
Knowledge of water, fire, mold, and mitigation restoration workflows
Excellent organizational, communication, and leadership skills
Ability to multitask and thrive in a fast-paced environment
Strong customer service and problem-solving abilities
Proficient with Microsoft Office and restoration management software
Must pass a background check and drug screening
Reliable transportation required
Responsibilities
Manage and oversee daily office operations
Supervise office staff and provide leadership and support
Ensure compliance with TPA program requirements and service-level agreements
Review job files for accuracy, completeness, and timely billing
Coordinate with production managers, estimators, and technicians
Monitor project progress and assist with customer communications
Oversee invoicing, collections, and documentation processes
Maintain quality control standards and company procedures
Assist ownership and management with reporting and operational initiatives
What We Offer
Competitive salary based on experience
Paid time off and holidays
Health benefits available
Opportunities for advancement and professional development
Supportive team environment with an established and growing company
Apply Today

If you have restoration industry experience, understand TPA programs, and are proficient in Xactimate and/or Symbility, we'd like to hear from you.