Switchboard Operator

Your experience matters

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator, joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Switchboard Operator who excels in this role:

• Answers internal and external calls using Cisco phone systems, including both desk phones and computer-based phone software.
• Answers code phones and performs overhead announcements as needed.
• Utilizes TigerText for designated code communications.
• Maintains electronic call documentation, including shift logs, sepsis logs, and code logs.
• Communicates with Security personnel via radio systems.
• Monitors alarm panels for Engineering and panic alarms.
• Makes overhead announcements for sepsis alerts and other approved pages, while minimizing disruptions during night shifts due to patient noise considerations.
• Uses Amion software for on-call communications and documentation of call logs.
• Uses phone software to locate contact information and transfer calls appropriately.
• Demonstrates proficiency in Microsoft Office applications, including Excel, Word, Outlook, and SharePoint.

What we're looking for

Education:

• High school diploma or equivalent required.

Skills & Experience:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Other duties as assigned.

Schedule: This position supports both 2nd shift (2:00 PM - 10:00 PM) and 3rd shift (10:00 PM - 6:00 AM) schedules, working Wednesday through Sunday.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

More about Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

EEOC Statement

Memorial Medical Center is an Equal Opportunity Employer. Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.