Receptionist/Registrar

MISSION STATEMENT

The mission of the Receptionist/Registrar is to provide high-quality customer service to Mentoring Alliance constituents and to execute programmatic registration processes.

KEY RESULT AREAS

1. Performs Reception Duties:

• Greet office guests of Mentoring Alliance.
• Answers questions and connects guests to the appropriate staff members.
• Answers Mentoring Alliances main telephone line in an upbeat and friendly manner.
• Returns missed calls, voicemails, and emails received at the reception desk.

2. Manages Registration Activities:

• Execute all aspects of the registration process for the After School and Summer Camp Programs.
• Communicates with members and parents to answer registration and account questions.
• Take payments in person or over the phone.
• Registers members and parents in the Enrollsy database.

3. Provides Regional Administrative Support:

• Provides administrative support, including but not limited to bulk mailings, recordkeeping, and events.
• Provides administrative support to RSS as needed.

4. Other Duties as Assigned by Supervisor and/or the regional Executive Director:

• Serves on appropriate committees; attends staff meetings, board meetings, and other staff functions.

• Strengthens teamwork, collaboration, alignment, morale, transparency, credibility, and trust throughout the ministry.
• Fulfilled necessary tasks, projects, or roles assigned.

QUALIFICATIONS

• Administrative experience required
• Word processing and general computer experience required
• Bilingual preferred
• Some college preferrerd
• Some experience in registration preferred