Outpatient Mental Health Office Manager

Benefits/Perks
Medical, Dental, and Vision Insurance
Life Insurance
Disability Insurance
403(b) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP) Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental and behavioral health services to the community, including 24-hour emergency services, inpatient psychiatric care for children, adolescents, and adults, and outpatient services such as medication management, case management, and counseling. Job Summary The Office Manager is responsible for coordinating and performing administrative, financial, and operational duties to support the daily functions of the Comprehensive Services Center (CSC). This position ensures efficient office operations, quality customer service, accurate financial processes, and effective supervision of administrative staff.
Responsibilities Financial Services

• Completes financial intakes, including insurance verification for new individuals served, and educates individuals on the agency's sliding fee scale.
• Oversees the collection of co-pays and other fees and ensures timely transfer of funds to the Business Office.
• Coordinates with insurance carriers to obtain authorizations and pre-certifications.
• Maintains communication with insurance companies to secure authorizations and maximize claim approvals.
• Reports utilization information internally and to third-party payers as required.
• Maintains systems for tracking authorized and utilized service units.

CSC Services

• Maintains CSC schedules for appointments, meetings, supervision, consultations, and intakes.
• Coordinates the intake process for individuals seeking services at the CSC.
• Conducts screenings for counseling and medication management referrals and ensures appointments are scheduled appropriately.
• Provides referral information to callers who do not meet agency eligibility criteria and assists existing individuals served when insurance changes require a change in provider.
• Reviews and corrects daily billing error reports to ensure accurate documentation and reimbursement.

Staff Monitoring and Development

• Directs, supervises, and coordinates the daily activities of office support staff.
• Assists with recruitment, hiring, onboarding, retention, performance evaluations, and employee relations in collaboration with leadership and the Human Resources Department.
• Identifies staff development needs and coordinates training and in-service education on job-related topics.
• Promotes a positive, professional, and customer-focused work environment.

Qualifications

• High School Diploma or equivalent required; Associate degree or coursework in business administration or a related field preferred.
• Minimum of two (2) years of experience in a healthcare, behavioral health, or medical office setting required.
• Minimum of one (1) year of supervisory experience required.
• Ability to effectively operate a multi-line telephone and paging system.
• Proficiency in Microsoft Office programs and use of the Internet.
• Ability to demonstrate proficiency in the MHRC Electronic Health Record (EHR) system within three (3) months of employment.

Position Details
This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions:

Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence.
Mental Health Resource Center, Inc. (MHRC) is a nonprofit organization that provides a wide range of behavioral health and social services to the community. Included in MHRCs service array are 24-hour emergency services and inpatient psychiatric services for children, adolescents, and adults. Outpatient services include medication management, care coordination, case management, intensive case management team services, counseling, psychosocial rehabilitation, an adult therapeutic family program, state hospital liaison services, mental health court, multidisciplinary forensic teams (MFT), jail-based diversion services, a Co-Responder Program with the Jacksonville Sheriffs Office, the Link-to-Life suicide prevention program, and services that assist individuals in obtaining benefits such as Social Security Income, Social Security Disability Income, Medicaid, food stamps, and housing. In addition, UF Health Jacksonville contracts with MHRC to manage the hospitals adult inpatient psychiatric unit. MHRC also operates eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness, located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven, as well as a FACT Lite program providing Linking, Advocating, Treating, Transitioning, Empowering & Recovery Support (LATTERS) services in Jacksonville. The two FACT teams located in Jacksonville serve residents of Duval, Clay, and Nassau counties.
Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces.

Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: