Administrative Assistant for Health Services and Personal Counseling Services

ADMINISTRATIVE ASSISTANT FOR HEALTH SERVICES AND PERSONAL COUNSELING SERVICES

DESCRIPTION OF JOB:

Edgewood University is seeking a full-time Administrative Assistant. The Administrative Assistant provides frontline services for Edgewood University students, faculty and staff members, and parents and families who are accessing the Wellness Center.

RESPONSIBILITIES:

RECEPTION DESK

Open the Wellness Center at 8:00am and close the center at 4:30pm on weekdays

Ensure consistent coverage of the reception desk given that students may present with physical or mental health emergencies

Provide frontline services for Edgewood University community members who are accessing the Wellness Center, including administering paperwork, providing information about services, scheduling appointments, and following crisis and emergency protocols

Serve as a Superuser for the Wellness Center's Electronic Health Record (EHR) system including scheduling, billing, scanning information into student records, user administration, adding forms, running reports, and troubleshooting

Log student immunizations into the Wisconsin Immunization Registry

Triage students seeking care from Health Services, referring them to appropriate urgent care or off-campus clinics based on their insurance coverage as needed

Manage phone calls and other contacts from various parties (e.g., students, staff, faculty, administrators, parents or family members, attorneys, hospitals or other care facilities) while maintaining strict standards of confidentiality

Utilize confidential databases and uphold state and federal regulations regarding confidentiality

WELLNESS CENTER COORDINATION

Maintain community areas and resources such as waiting rooms, the relaxation room, and the lending library

Order and stock office and medical supplies

Coordinate with other departments such as Facilities, the Technology Assistance Center, Marketing, and the School of Nursing as needed

Assist in planning and logistics of outreach programming related to health and wellness (e.g., creating flyers for programming, reserving rooms, submitting catering requests)

Assist in marketing and promotion of the Wellness Center

Manage website and social media content for both Health Services and Personal Counseling Services

Other duties as assigned

DIVISION OF STUDENT DEVELOPMENT (DSD) PARTICIPATION

Complete division projects as assigned by the Vice President of Student Development

Collaborate with other DSD members on division priorities and projects

Attend DSD meetings and retreats

JOB QUALIFICATIONS

NECESSARY EDUCATION OR WORK EXPERIENCE:

Minimum of two years professional experience working in an administrative support role

Experience with medical or counseling clinic practices, as well as Electronic Health Record (EHR) systems

Required Knowledge and Skills:

Advanced computer skills, including comfortability with Word, Excel, Powerpoint, Teams, and Electronic Health Record systems

Comfort with discussing medical and mental health topics

Ability to stay calm in crisis situations

Outstanding customer service skills and flexibility

Ability to work independently

Good oral and written communication skills

High degree of work accuracy with attention to detail

Ability to handle confidential information

OTHER QUALIFICATIONS:

Edgewood University, a Catholic university sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the University by working with faculty, staff and students to share in our core values - truth, compassion, justice, partnership, and community.