Hotel Front Desk Agent

Local hotel transitioning to a Marriott is looking for a Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and 1 YEAR front desk experience in the hotel industry, we'd like to interview you. Submit a resume or come to our location to fill out an application for consideration.

Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Skills
Work experience as a Hotel Front Desk Agent or similar role
Experience with hotel reservations software, like HotelPMS and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Job Type: Full-time

Experience:
Hotel Front Desk: 1 year (Required)
Shift availability:

Day Shift (Preferred)
Overnight Shift (Preferred)