Unit Clerk II - Wilmington Emergency Department

Job Details Unit Clerk II - Emergency Department Location: Wilmington ED Schedule: 7 p.m. - 7:30 a.m. ChristianaCare was named one of America's Best Hospitals by U.S. News & World Report and named one of the top 5 Best Large Healthcare Employers by Forbes. This position is located in our Wilmington Hospital. A Wilmington landmark since 1890, our fully modernized Wilmington Hospital serves and provides ChristianaCare's distinguished, high-quality health care in the heart of Wilmington. Our Wilmington Emergency Department houses a Level III Trauma Center. The 37 bed Wilmington ED serves patients with medical, cardiac and traumatic emergencies. Make a Difference Where It Matters Most Join our Emergency Department team as a Unit Clerk II, where you'll play a critical role in supporting patient care and ensuring smooth department operations. In this fast-paced environment, you'll serve as the communication hub between patients, families, clinicians, and external partnershelping deliver timely, compassionate, and coordinated care. What You'll Do Communication & Coordination Manage incoming and outgoing calls with professionalism and urgency Relay information accurately between patients, nurses, physicians, and external agencies Initiate emergency communications (e.g., overhead trauma alerts, code activations) following established protocols Coordinate with registration, ancillary departments, and care teams to support patient flow Patient & Visitor Support Welcome and assist patients and visitors; issue visitor passes in accordance with hospital policy Support quick registration workflows and obtain consent-to-treat documentation Verify and update patient demographics, insurance, and pharmacy information Administrative & Clerical Support Perform admission, discharge, and transfer (ADT) functions in electronic systems Maintain accurate patient charts and documentation Prepare and distribute records, forms, and physician-requested reports Complete insurance-related documentation, including orthopedic equipment forms Compliance & Safety Protect patient confidentiality and ensure HIPAA compliance Follow all departmental safety protocols and report concerns promptly Adhere to organizational policies and customer service standards Team & Department Support Assist with onboarding and training of new team members Participate in department committees and process improvement initiatives Support administrative follow-ups, including correspondence with outside providers and agencies What We're Looking For High school diploma or equivalent required Minimum of 2 years of clerical, administrative, or related experience Strong communication, multitasking, and organizational skills Ability to thrive in a fast-paced, high-pressure environment Proficiency with computers and electronic health systems (EHR) Why Join Us Be part of a mission-driven team focused on exceptional patient care Gain experience in a dynamic Emergency Department setting Opportunities for professional growth and development Shift Differential Robust benefits package of Medical, Dental and Eye Care that begins on Day One. Tuition Reimbursement, 403b with defined contribution, Generous Paid Time Off, Paid Parental Leave and more! Hourly Pay Range: $18.19 - $26.37 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Post End Date Jun 8, 2026 EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website