D365 Administrator

D365 Administrator On AG - 2.9 Portland, OR Job Details 19 hours ago Qualifications Knowledge management Computer Science IT user and group management Data permissions Procedural guides Information Systems Mid-level Microsoft Dynamics 365 Incident Escalation 3 years System maintenance Technical solutions implementation Cloud-based systems Continuous improvement Customer support ticket management Computer Information Systems Customer service knowledge base Customer issue escalation Access control management Root cause analysis Online help documentation POS systems Microsoft Dynamics IT department experience Ticketing system technical support Full Job Description Location: Portland Technology In short We are looking for an enthusiastic and curious ERP Systems Administrator to join our D365 Operations team. This is a fantastic opportunity to grow your IT career in a fast-paced environment where we make ideas happen and give you real responsibility from day one. If you have a passion for technology, enjoy solving problems, and are eager to learn how IT systems power a global business, this role is for you. You'll get to work with a modern, cloud-based IT landscape and help us build the future. Your Mission Provide effective 1st and 2nd level support for our core business systems, with a focus on our ERP (Microsoft Dynamics 365) and its connections to our retail and point-of-sale (POS) systems. Investigate system issues, find creative solutions, and learn to escalate more complex problems to our senior colleagues. Collaborate with other technical stakeholders (sys admins, power users and developers) to investigate the root cause of recurring problems, contributing to the design and implementation of robust, long-term solutions. Assist with managing ERP support tickets, ensuring that issues are tracked and resolved efficiently. Support the team on exciting IT projects, giving you a great opportunity to learn about project management. Help with day-to-day system administration tasks, including managing user access and permissions across our tools. Contribute to our knowledge base by documenting system procedures and solutions. Participate in an on-call rotation to provide critical after-hours support and ensure system stability. Your story A degree in computer science, information systems, or a related engineering field. Around 3-4 years of experience in an IT support or junior systems administrator role. You have a foundational understanding of business operations. Experience with retail systems, Point-of-Sale (POS) and ERP systems is a big plus (Microsoft D365FO is required, but experience with others is valuable too). You collaborate effectively, with a passion for providing great service and a keen eye for detail. You are proactive and have an affinity for optimisation and continuous improvement. You are a motivated self-starter, able to work independently in a dynamic and growing company. About the Team Become an essential part of our global D365 Operations team, with colleagues located across Zurich, Berlin, London, New York, and Shanghai. We are hands-on experts dedicated to keeping On's core business systems running flawlessly. Our team thrives on solving challenging problems, providing exceptional user support, and ensuring our ERP platform is stable and efficient. This is a role where you can make a tangible difference while learning from a team of seasoned professionals. Portland Did you know Portland has more than 1.2 million trees? Our team is pretty happy to have a testing ground in the very green Pacific Northwest. 1250 NW 9th Ave., 5th Floor United States Location What we offer On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. Build the better you What to expect We want to set everyone up for success, so here's the lowdown on how we hire. Our process is a two-way street - bringing you into our culture, while helping us learn how you think. Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things. Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine - it creates that 'Wow' moment. Step One It starts with you... You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On. Step Two Interview with a recruiter What ignites your spirit? This is where we'll start getting to know all about you and what makes you tick - and it's your first chance to get a feel for our culture. Chatting with a member of our talent team, you'll learn more about On and how we work. We'll learn about what motivates you and what you could bring to the team. Step Three Interview with a hiring manager Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you'll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know - this is an open forum. Step Four The Case Study What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you've got. So express yourself. Be you. Step Five The Experience Day Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do. Step Six The Result Are we a good fit? We'll get together internally to share our feedback and decide if we're a match. We know that job searching is a big time investment, so it's not a decision we take lightly. It's also time for you to reflect on the experience - are we the right place for you? No matter the outcome, we'll give you meaningful feedback.