Inside Sales Administrator

Outstanding manufacturer providing rugged computing solutions and technologies directly supporting the U.S. Military as well as other industries, is seeking an outgoing, professional, ambitious, and qualified candidate eager to take ownership and responsibility for the position of Inside Sales Administrator. This role serves as the operational backbone of the Inside Sales function, supporting order management, customer communication, and sales team effectiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Serve as the inside advocate for customers answering inquiries regarding order status, pricing, lead times, and product availability.
Interface with customers for purchase order review, entry, confirmation, and status updates.
Create and manage sales orders in QAD; obtain required approvals and send order acknowledgements to customers.
Review purchase orders and quotes to verify part numbers and pricing accuracy; follow up with customers to resolve discrepancies.
Track sales orders, bookings, and shipments; maintain and distribute reports and forecasts for the sales team in the CRM.
Maintain an organized archive of all Company quotes; retrieve information for outside reps and customers as needed.
Assist with quotation generation and pricing updates; enter and qualify sales leads into the CRM.
Serve as the communication bridge between Operations (procurement and production planning) and the outside sales team for schedule changes, including pull-ins and push-outs, and COTS-driven lead time or pricing impacts due to unforeseen market fluctuations; coordinate with the Associate Product Manager on required pricing adjustments.
Obtain required management approvals or waivers related to schedule and pricing changes; follow up with outside sales representatives to ensure timely customer acknowledgement and PO updates.
Monitor manufacturing and shipping schedules; coordinate tracking numbers and distribute shipping confirmations to customers and reps.
Conduct customer follow-up surveys and support customer satisfaction efforts.
Support trade show logistics including equipment coordination, packing, and shipping; occasionally assist with setup and teardown.
Serve as the HQ-based point of contact providing inside support to the outside sales team.
Help define and implement sales team policies and procedures; contribute to process documentation improvement.
Serve as the primary interface for incoming sales calls made directly to the Company phone system.
Occasional travel to support Sales or Marketing activities may be required.
Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

College degree preferred; minimum 3 years of customer service or sales administrator experience.
Detail-oriented with strong organizational skills.
Strong communication skills, both written and verbal.
Must work effectively in a team environment.
Proficient in Microsoft Word and Excel.
Experience with Salesforce.com or equivalent CRM tools and QAD a plus.
Familiarity with contract review and sales order compliance is a plus.
Computer technical proficiency to help configure or describe computer systems is a plus.
Familiarity with AS9100 or ISO 9001 quality management systems is a plus.

Qualified candidates please submit your resume for consideration.