Administrator

Administrator

(Jobs in Waukesha, WI)

Requirement id 158311

Job title Administrator

Job location in Waukesha, WI

Skills required Operating Systems, PRINTER/SCANNER SETUP, Microsoft Office 365,

Open Date 27-May-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Administrator: Operating Systems, PRINTER/SCANNER SETUP, Microsoft Office 365,

Start date :07/01/2026

End Date :06/30/2027

Submission deadline :5/29/2026 4:00:00 PM

Client Info : DOT

Note:

• Interview Process: Teams

• Duration of the Contract: 6/30/2027, with a possibility of an extension.

• Onsite or Remote? Candidate must be a CURRENT WI resident. No relocation allowed. This position is ONSITE for the first 4-6 weeks. Afterward, candidates may be able to work a Hybrid schedule.

Description:

This position resides in the IT Service Management Regional (ITSMR) Team, under the supervision of the ITSMR Supervisor. The role of the IT Systems Analyst is to provide IT support for all customers utilizing the Department of Transportation IT services. They are responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. This position will perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training, and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication.

An IS Technical Services Analyst must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) staff, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Work is tracked in our ITSM incident management system via incident and service request tickets.

Work performed and documentation is monitored for adherence to expectations.

This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not limited to; reporting incidents/accidents/ near misses that resulted or could have resulted in personal injury, maintaining safe working conditions and wearing appropriate personal protective equipment in designated areas, and offering safety and health suggestions that would reduce risks to workers.

TIME % GOALS AND WORKER ACTIVITIES:

50% A. Provide professional multidivisional hardware and software support for all customers utilizing the Department of Transportation IT services.

A.1 Respond in a timely manner to requests for technical assistance in person, via phone, or electronically.

A.2 Diagnose and resolve technical hardware and software issues.

A.3 Provide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc.)..

A.4 Provide training and education to customers.

A.5 Research solutions using available information found in the knowledgebase, teammates, and online resources.

A.6 Accurately update and document incidents and service requests using the Cherwell incident management system.

A.7 Configure, install, and upgrade computer hardware and software. This includes testing and piloting for multiple divisions and documenting the results.

Call... Ext 100for more details. Please provide Requirement id: 158311 while calling.

EOE Protected Veterans/Disability