Systems Administrator Jobs in USA, WI, Waukesha Rose International Job

Candidate must be a current Wisconsin resident. No relocation allowed. This position is ONSITE for the first 4-6 weeks. Afterward, candidates may be able to work a Hybrid schedule.Required Skills and Experience: Experience providing remote support for Windows 11 operating systems, desktops, laptops, printers, scanners, iPhones/iPads, etcExperience providing support for Microsoft Office 365 and TEAMSExperience working with ITSM Tools such as Cherwell or Service Now for incident management and inventoryPersonal computer operating systems including Microsoft Windows 11Mobile operating systems including iOSPersonal computer software applications including Microsoft Office (Access, Excel, Outlook, Word, and PowerPoint), Adobe Acrobat, etcSignificant ability to articulate and communicate technical concepts both orally and in writing to various stakeholders, including those from a non-technical backgroundAbility to recognize, analyze, and effectively solve problems in a timely and organized mannerAbility to prioritize tasks based on level of importance in a fast-paced environmentSkill and ability to provide a positive and efficient customer service experienceStrong organizational skillsAbility to perform work independently as well as a contributing member of a teamStrong understanding of problem-solving methods and practicesExperience developing appropriate documentation for customers and service desk staffUnderstanding of ITIL Service Desk Incident Management methods and practicesExperience identifying trends for Major Incident identificationUnderstanding of Knowledge Management principles and their benefits within a Service Desk teamDemonstrated commitment to valuing diversity and contributing to an inclusive workplace Proven ability to collaborate with a wide range of individuals with varying backgrounds to work together for a common purpose to achieve business goalsPreferred Skills and Experiences:Mentoring and/or training counterparts/team membersExperience consulting/collaborating with business partners and stakeholders to improve technical support services, address procurement needs, and/or create and/or update business processes/standardsResponsibilities: Respond in a timely manner to requests for technical assistance in person, via phone, or electronicallyDiagnose and resolve technical hardware and software issuesProvide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc.)Provide training and education to customersResearch solutions using available information found in the knowledgebase, teammates, and online resources.Accurately update and document incidents and service requests using the Cherwell incident management systemConfigure, install, and upgrade computer hardware and software This includes testing and piloting for multiple divisions and documenting the resultsWork with Clieny to support the use of Enterprise Software Distribution (ESD) technology for deployment of software, business applications, and anti-virus definitions to all workstationsPerform equipment moves and surplus outdated and no longer used equipmentIdentify and effectively prioritize situations requiring urgent attentionTrack and escalate problems and requests and document resolutionsRegularly communicate updates to all end users, vendors and other members of the department regarding hardware and software needs requests within the clientConfigure, install, and upgrade computer hardware and softwareProvide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc)Perform equipment moves and surplus outdated and no longer used equipmentAssist with the development and maintenance of user communication templates and proceduresAssist with the overall development and maintenance of the knowledgebase systemProvide consultation to Divisions and with other IS staff, develop standards, specifications and justifications for new business needs related to IT hardware or softwareMaintain technical expertise with system information, changes, and updatesCoordinate with team and project leads to ensure the uniform implementation of ideas and programs being promoted by the various business areas and providing resource needs for client IT projectsCoordinate resource needs identification for IT asset management with IS SupervisorsWhen requested by Divisions, provide clarification, for cost analysis, or other financial or non-financial, technical and non-technical information, on IT reports received from other areas of client based on customer's needsEnsure IT Asset Management systems are updated with accurate recordkeeping and inventory data and inform client management if problems with recordkeeping tasks arisePerform a physical asset management inventory as neededWork with Divisions and business partners on hardware and software procurement**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**