Administrative Assistant, F & B

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, Close to Nature park acres.

What you will have an opportunity to do:

We are looking for a highly engaging, customer focused individual to join our team as F&B Administrative Assistant. The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The F&B Administrative Assistant provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to: reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution. The Food and Beverage Administrative Assistant will provide ongoing administrative support to members of the Food and Beverage department.

• Assists in all Food & Beverage departmental and interdepartmental communications
• Performs data entry with great attention to detail.
• Attends meetings as required.
• Attends Food and Beverage meetings and take notes of all minutes and upcoming projects and events.
• Assists in menu creation, typing, and editing including all food menus, wine lists, and beverage menus.
• Prints Menu for all outlets and banquets
• Maintains the F&B Menu keeper.
• Assists with monthly inventory.
• Collects all Food and Beverage projects.
• Creates and maintains a master Food and Beverage manager schedule
• Organizes all Guest Satisfaction Feedback and assists with tracking.
• Maintains organization of staff support files.
• Updates and checks Stonewall Resort website on a daily basis for accuracy of information
• Maintains office supplies to F & B needs.
• Retrieves information as requested from records, email, minutes, and other related documents.
• Responds to and resolves administrative inquiries and questions.
• Performs F&B CEO Master copy maintenance and info sharing and accuracy.
• Serves as F&B Finance liaison.
• Maintains master file of F&B Software systems/ software Trainer and keeper of Checkbook.
• Conducts and maintains the F&B inventory cost controller.
• Maintains the F&B Recipes, inventories, & maintenance
• Maintains the record keeping for the Health Department
• Follows all safety procedures to ensure a safe working environment.
• Maintains grooming standards as outlined in employee handbook and departmental training.
• Practices the service communication skills- ensuring Four Diamond Service.
• Performs all duties in a professional manner and in accordance with company policies.
• Provides assistance to other job classifications as determined necessary by immediate supervisor.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Must be both guest and team oriented.
• Ensure a clean, safe and orderly work area.
• Flexibility to work a varied schedule due to business levels and industry demand. These may include nights, weekends and holidays.
• Ability to work in a busy atmosphere, meet deadlines, and maintain excellent customer service.

Formal Education and Job-Related Requirements

• High School graduate or equivalent.
• Excellent verbal and written communication skills.
• Excellent computer skills, prefer experience with MICROS and Microsoft programs.
• Professional and polished customer service skills.
• Strong organizational skills

What are we looking for?

TOOLS, MACHINES, AND/OR EQUIPMENT USED

Computer, keyboard, printer, fax machine, multi-line phone system, e-mail system, voice mail system, postage machine, photocopier.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.