Front Desk Administrator - Stillwater Church

The Front Desk Administrator is the first point of contact for families, visitors, and staff, responsible for managing all aspects of the reception area while ensuring compliance with state licensing requirements. This role promotes Lionheart Children's Academy's mission and values, fosters strong relationships with church partners, and provides exceptional customer service to create a welcoming and professional environment. Key Responsibilities Excellence in Service Promote and maintain the vision, mission, and core values of Lionheart Children's Academy. Exhibit professionalism and excellence in every interaction with clients, staff, church personnel, and visitors. Ensure that the first impression of the academy is dynamic, inspiring, and welcoming. Church Relations Engage host church personnel and visitors professionally and courteously. Work cooperatively with host church front desk staff to maintain shared reception space. Reception Area Management Greet and create a positive, professional first impression in person and by phone. Maintain a welcoming, organized, and professional reception area. Assist parents with forms, tuition payments, and daily check-in/out. Answer phones promptly (within three rings), take messages, and direct calls appropriately. Manage academy email inbox and forward to the appropriate staff. Ensure all communication and marketing materials are updated and stocked. Maintain compliance in child files and ensure all required documents are complete. Support leadership in orienting prospective families and staff. Document and escalate parent or staff concerns to the Academy Director as needed. Accounts Receivable & Finance Receive and secure tuition payments according to academy policy. Provide receipts for payments as requested. Respond professionally to account questions and escalate to leadership when appropriate. Team & Academy Support Assist with academy operations as delegated by leadership. Participate in staff meetings, training sessions, and academy events.