Front Office Supervisor

Position Summary:

As a Front Office Supervisor at the Marriott Salt Lake City Center, you are the heartbeat of the guest experience. You will lead a dedicated team of front office agents and bell/valet staff to ensure every guest receives a seamless, sophisticated, and memorable stay. This role blends hands on operational leadership with a high level commitment to guest service and upholding our reputation as one of the top hotels in Salt Lake City.

Core Responsibilities:

Team Leadership: Supervise daily shift operations, providing guidance, coaching, and support to the front office team. Ensure staff are energized and informed about daily arrivals, VIPs, groups, events, and Marriott Bonvoy targets.

Guest Excellence: Act as the primary point of contact for guest escalations, resolving challenges with empathy, professionalism, and "Make It Right" empowerment.

Operational Oversight: Manage room inventory, oversee the check in/check out process, and ensure accurate billing and cash handling procedures.

Brand Standards: Maintain the high service standards of the Marriott brand, ensuring key service and operational touchstones are consistently maintained.

Collaboration: Work closely with housekeeping, engineering, F&B, and hotel leadership to ensure smooth daily operations.

Required Skills & Qualifications:

Experience: At least 1 year of experience in hotel front desk operations. Previous supervisory or lead experience is highly preferred.

Communication: Exceptional verbal and written communication skills which are crucial for drafting professional guest and internal correspondence.

Problem Solving: The ability to remain calm under pressure and think on your feet in a fast paced downtown environment.

Tech-Savvy: Proficiency with property management and inventory systems such as FSPMS or MARSHA are a significant plus.

Total Rewards & Benefits:

Health & Wellness: Access to Medical, Dental, and Vision plans, plus Life Insurance and disability coverage options for long-term security.

Financial Future: 401(k) program and Paid Time Off (PTO) after one year of employment.

On Site Perks: Enjoy free lunch and/or dinner while on shift in our associate dining room.

Commuter Convenience: We offer free downtown parking on site and are located in close proximity to TRAX and UTA stops for an easy commute.

• The Marriott Advantage: Access the Explore Program , offering heavily discounted room rates and food/beverage discounts at thousands of Marriott International properties worldwide.

Core Responsibilities:

Team Leadership: Supervise daily shift operations, providing guidance, coaching, and support to the front office team. Ensure staff are energized and informed about daily arrivals, VIPs, groups, events, and Marriott Bonvoy targets.

Guest Excellence: Act as the primary point of contact for guest escalations, resolving challenges with empathy, professionalism, and "Make It Right" empowerment.

Operational Oversight: Manage room inventory, oversee the check in/check out process, and ensure accurate billing and cash handling procedures.

Brand Standards: Maintain the high service standards of the Marriott brand, ensuring key service and operational touchstones are consistently maintained.

Collaboration: Work closely with housekeeping, engineering, F&B, and hotel leadership to ensure smooth daily operations.

Must have a valid US drivers license

Required to pass a background check

Needs to be alert, full of energy, and a critical thinker/problem solver