Operations & Office Manager

Our Mission To Launch Brands and People

Why Avalaunch Media?

Theres a reason why Launch People is in our mission. We believe that a career is more than just a job. Its where you spend over one-third of your waking hours. It becomes a key part of your life and either fulfills and inspires you or exhausts and empties you. Our vision is to create an environment where you can launch and enjoy a long-term, fulfilling career. A place where you feel excited, empowered and motivated to achieve goals and grow personally.

Weve learned that the way we help our employees launch to new heights is to operate under a set of core values that serve as a foundation for everything we do:

Creating Believers - We earn trust by focusing on results that matter.

Be Integrity - We keep our word or make right the times when we cant.

Project Positivity - We spread happiness and optimism in all that we do.

Be Proactive - We create our environment rather than respond to it.

Deliver Distinguished Service - We do what we say were going to do with that white glove touch.

Thrive on Communication - We communicate candidly, regularly and precisely.

Trust the Team - We move at the speed up trust and bring the best talent together.

Initiate Innovation - We constantly experiment and test to reach success.

Enjoy the Ride - We believe that fun should be a part of everything we do and we have a whole lot of it!

Lets get to the good stuff

We're in need of an experienced Operations & Office Manager to assist in office management and operations duties. The position of Operations & Office Manager reports directly to the Director of Operations and is part of the Operations team.

The following are key highlights of the work youll be doing:

• Be the welcoming face of our office. Greet and assist incoming Clients and visitors and monitor the main phone line.
• Keep the office running smoothly by managing supply orders, keeping the office fully stocked, monitoring for maintenance needs and requesting service.
• First point of call for computer support. Assisting with computer set-ups, updates and software installations. Coordinating repairs to and ordering new IT equipment as needed.
• Coordinate resources and calendaring of work flows to various fulfillment teams.
• Execute weekly and monthly reporting needs within Teamwork.
• Support the sales team with scheduling incoming appointments, reviewing and drafting client agreements and amendments.
• Administrative support of Avalaunch events and special initiatives including booking travel as needed.
• Support Employee onboarding and offboarding processes.
• Assist with company wide training and communication.
• Accounts Receivable support including receipt of incoming payments, keeping spreadsheet of outgoing invoices current, and monitoring past due accounts.
• Support setup and management of Client billings and receivables.
• Communicate clearly, effectively and professionally with both internal teams and Clients.

The skills youll bring to the table:

• Bachelors Degree preferred
• High proficiency with Teamwork project management platform is a major plus
• HR and/or Paralegal experience is a major plus
• A minimum of 3 years previous operations and/or office management role
• Professionalism and excellent communication skills
• A strong attention to detail, organization, and analytical thinking skills
• Ability to self-manage and identify priorities
• Must enjoy bringing order and process while being adaptable to change
• High Proficiency with Microsoft Suite and Google Suite softwares
• Past experience with or a demonstrated knowledge of computer operating systems, database software and/or basic computer troubleshooting.
• Ability to quickly learn new technologies and software applications is critical for success in this role. We are a digital marketing company and learning/adapting to newer updated software is a key component of our business

Here is our promise to you

• Great compensation with growth and long term career opportunities.
• Medical benefits: health, vision, dental, life, and more.
• 401K: Avalaunch Media matches up to 3% of the employees pay. Matching funds are immediately fully vested.
• Health Savings Account (HSA): Employee has option to enroll in an HSA eligible plan and allocate pre-tax dollars to be used on medical care expenses.
• 12 Paid Holidays and Unlimited Paid Time Off (PTO)
• Fully stocked break room with snacks, treats, drinks, etc.
• Hybrid Work Environment: We work from the office four days a week and from home one day a week and are willing to take special circumstances into account.
• Frequent company and team parties including an annual fish fry, ski trips, golf, holiday events, etc.
• Consistent challenges to launch at Avalaunch and develop your career in new and exciting, prosperous ways.