Public Safety Applications Administrator - CAD

Steps to Apply

1. Profile: You MUST complete an online Applicant Profile. A link is provided below to our Online Application System.

2. Attachments: You must attach the following documents to your profile under the Apply For Job section (attachments are job specific, once you click Finish & Apply you will not be able to add any additional documents):

a) Cover Letter

b) Resume

c) Written Questionnaire - You must attach the completed questionnaire to your profile prior to clicking Finish & Apply. Link provided below

Click to open: Written Questionnaire

Cover letter, resume, and completed written questionnaire must be attached to your application by the deadline date, June 11, 2026 by 11:59 pm CDT to be considered for this position.

1. Qualifications/Certifications/Licenses: Under the Resume & Qualifications section, make sure to list any certifications or licenses you currently hold.

2. Applying for Position: Once you have completed your profile, you MUST apply for the position (The link to Finish & Apply is located on the Apply For Job section after you have completed your profile. Once you have applied, it will be listed under your My Applications tab. Any applications marked as Status: Incomplete, have not been submitted.)

All steps MUST be completed before the posted deadline to be considered for this position. We will not accept incomplete profiles. Communication throughout this process (including invitations to any examinations and/or interviews) will be made via the email supplied through the City's on-line application system. It is recommended to check your email "Junk" or "Spam" folder for emails from the City of West Des Moines. If you have any questions during the application process, please contact Human Resources at ....

Physical/Drug Testing

Post offer, pre-employment drug test is required.

Civil Service Exam

A Civil Service Examination will be administered for this position. All applicants meeting the minimum qualifications, submitting all required application materials and receiving a passing score on the written questionnaire will be invited to participate in the remainder of the Civil Service process, which will include the Predictive Index Survey and the oral board (interview) exam.

Oral board interviews are tentatively scheduled for the week of July 6, 2026. All dates are tentative and subject to change due to unforeseen circumstances.

Civil Service Status

This is a Civil Service position

Hours of Work

Hours vary

Weekend and overtime work as required

Tentative Start Date

August 2026

Job Summary

Under the general direction of the Westcom Assistant Chief - Logistics, this professional, technical, analytical, and customer-oriented position is responsible for the overall management, configuration, and administration of Westcom's mission-critical public safety applications. The PSAA serves as the primary point of contact for dispatch operations and partner agency personnel, providing expert support and proactive maintenance of Computer Aided Dispatch (CAD) systems, Records Management Systems (RMS), Call Processing Equipment (CPE), alerting applications, analytical reporting platforms, and Microsoft 365. Coordinates across six partner agency cities to maintain and enhance operational efficiency; acts as the liaison between end users, Information Technology departments, and external vendors; and works with a high degree of initiative and independence to implement program changes, resolve issues, and continuously improve system performance in support of 24/7 emergency communications operations.

Deadline to Apply

June 11, 2026 at 11:59 pm

Job Description

Public Safety Applications Administrator

• High School Diploma or equivalent
• Bachelor's degree in applicable technology and/or Public Safety field preferred
• Three (3) years of experience with querying and reporting applications
• Two (2) years of Public Safety applications experience