Account Clerk III - Municipal Court

Processes payments for Municipal Court cases and violations, ensuring accuracy in receipting and cash handling. Enters and updates case information in the Court Case Management System. Responds to questions from the public regarding Municipal Court procedures, cases, and services in a high-volume customer service environment. Performs related administrative duties, including filing, preparing cash balancing reports, and processing deposits for monies collected by the Municipal Court.

This position directly supports the City of Midlands strategic goal of Transparent and Consistent Communication by providing accurate, timely, and courteous information to the public; maintaining clear and reliable case records; and ensuring effective communication between Municipal Court staff and the community.

• Maintains working knowledge of applicable State laws and their application within Municipal Court jurisdiction.
• Provides customer service by responding to citizen inquiries in person and by telephone in a high-volume environment.
• Accepts and processes payments for Municipal Court cases, including cash, check, online, mail, and night deposit transactions.
• Accurately makes change and ensures proper cash handling procedures are followed.
• Processes bond forfeitures and ensures funds are deposited into the appropriate accounts.
• Calculates applicable jail credit and determines outstanding balances for defendants released from custody.
• Performs daily reconciliation of cash drawer and all monies collected.
• Prepares and verifies daily cash balance reports.· Prepares and submits deposits for all monies collected by the Municipal Court.
• Assists with check-in and processing of defendants for daily arraignment dockets.
• Scans and maintains case files within the Municipal Court Records Management System using document imaging software.
• Monitors and processes assigned work queues within the Court Case Management System (Incode).
• Processes, explains, and assists defendants with financial documents, payment agreements, and related forms.
• Verifies and updates defendant demographic information, including address and email, in the case management system.
• Explains court processes and requirements, including Driving Safety Course agreements, Teen Court agreements, Deferred Disposition, and court orders for minors related to alcohol or tobacco offenses.
• Receives, sorts, and routes incoming mail.
• Maintains accurate and organized records in accordance with records retention requirements.· Prepares written correspondence, reports, and internal memoranda as needed.
• Attends training related to legislative updates, court procedures, and software systems.
• Maintains assigned work schedule, including extended hours as required for court operations.
• Performs other duties as assigned by the Presiding Judge, Court Coordinator, or Court Administrator.

Ability to effectively communicate with the Presiding Judge, Associate Judges, Court Coordinator, and Municipal Court staff regarding case-related matters is required. Must be able to communicate clearly and professionally with the general public, both in person and by telephone, including answering questions, addressing concerns, and directing individuals to the appropriate staff member. The position requires the ability to handle sensitive or high-stress situations with tact, professionalism, and diplomacy.
Knowledge of Municipal Court operations and functions is preferred. The employee must be able to read, interpret, and apply procedural manuals and instructions related to job duties, as well as demonstrate strong organizational, multitasking, and customer service skills. Proficiency in standard office equipment, including personal computers, telephone systems, copiers, and scanners, is required, along with experience in typing, data entry, and word processing, and a working knowledge of Microsoft Office applications.
Bilingual ability in English and Spanish is preferred. The selected candidate must obtain Level I Certification through the Texas Municipal Courts Education Center within one (1) year of employment. A high school diploma or equivalent is required, along with one (1) to three (3) years of experience in a related field.