Telephone Operator 2

Greet visitors and ensure they are directed to the appropriate person; maintain a visitor log.

Answers calls related to general agency inquiries and route calls to appropriate staff; maintain an updated employee list with extensions.

Monitor visitor activity in lobby area and ensure visitors are not waiting more than 10 minutes without staff contact.

Receive specialized technical training on computerized telephone system.

Schedule agency conference rooms.

Disburse and account for bus tokens.

Process incoming faxes.

Maintain employee sign-in books.

Process case plan amendments to court daily, if applicable.

Address operational issues with the second-floor copy room copier/fax machine and ensure adequate supplies are available.

(Perform Related Duties as Required)

Completion of the twelfth (12) school grade supplemented with clerical courses and two (2) years of experience in a business office demonstrating possession of the required skills, knowledge, and abilities. Must have typing/keyboard experience. Word processing and computer proficiency required. Strong organizational skills are essential. Ability to assume some supervisory responsibilities with other clerical staff as assigned. Must be able to manage details, prioritize tasks, and work independently; OR alternative, equivalent evidence of the minimum class requirements.

Driving Requirement : Must maintain a current, valid United States drivers license with an acceptable driving record.

Training and Development: Must maintain licensure and certification, if applicable.