Receptionist

Role Description: Receptionist** **(Full-Time)** Responsibilities: The Receptionist is responsible for ...1. Positive impressions on callers and visitors2. Compliance with agency policies and procedures3. Accurate and quality work at all times4. Team cooperation and development Accountabilities: The Receptionist is expected to ...1. Comply with company policies as defined in the Employee Handbook and other company documentation2. Fully support the company's role on the importance of documented procedures and their consistent use by all staff:3. 1. Comply with agency processes and procedures and utilize the documented procedures, when available 2. Actively seek to improve the efficiency and effectiveness of the role's duties and responsibilities 3. Communicate and suggest ideas for improving agency processes and procedures, equipment and tools, or any other ideas that would benefit the agency4. Always be polite and courteous to callers and visitors5. Present a pleasant and enthusiastic personality at all times6. Perform assigned work as fast and efficiently as possible without sacrificing acceptable levels of quality7. Openly share technical and other know-how with team members to improve company operations overall8. Participate fully in company meetings9. Comply with departmental reporting requirements10. Be a thinker involved in improving the company by creatively engaging in all aspects of personal responsibilities and company operations beyond the letter of the expectations defined in this Role Description11. Accept and embrace changes in the role's responsibilities that, in a dynamic and always-changing world and industry, are necessary from time to time Evaluation: The Receptionist will be evaluated on ...1. Compliance with company processes and procedures2. Impact on callers and visitors3. Speed and accuracy of work4. Level of cooperation and participation5. General observations of superior roles Skills: The Receptionist will have the following ...1. Communication Skills: Clear and effective verbal and written communication is essential for interacting with clients, colleagues, and visitors.2. Customer Service: A friendly and professional demeanor helps in providing a positive experience for everyone who enters the office.3. Organization: Keeping track of appointments, managing schedules, and maintaining records require strong organizational skills.4. Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and equipment (e.g., phone systems, printers) is important.5. Problem-Solving: Ability to handle unexpected situations and find solutions quickly.6. Attention to Detail: Ensuring accuracy in scheduling, record-keeping, and communication.7. Time Management: Efficiently managing time to balance various responsibilities.8. Professionalism: Maintaining a professional appearance and attitude at all times.9. Interpersonal Skills: Building good relationships with colleagues and clients through effective interpersonal interactions. ** ****Please email resume to OMJKnox.jfs.ohio.gov OR complete information below.**