Receptionist - Level II - Service

DESCRIPTION

We are looking for a talented Receptionist Level II to join our team specializing in Service for our Cummins Inc. facility in Nashville, TN.

In this role, you will make an impact in the following ways:

• Deliver Exceptional Front-Line Support: Serve as the first point of contact for visitors and callers, ensuring professional, courteous, and efficient communication that reflects the organizations values.

• Enhance Visitor Experience and Safety: Welcome guests with professionalism, manage sign-in procedures, and clearly communicate safety protocols to maintain a secure and organized environment.

• Ensure Seamless Scheduling and Coordination: Manage appointments, meetings, and conference room bookings to support smooth daily operations and effective time management for staff and visitors.

• Support Office Logistics and Hospitality: Coordinate lunch orders and manage office supplies to maintain a well-stocked, welcoming, and functional workspace for employees and guests.

• Maintain Efficient Mail and Courier Operations: Handle incoming and outgoing mail, including courier services, and oversee postage machine maintenance to ensure timely and accurate delivery processes.

• Facilitate Vendor and Supplier Communication: Notify external partners of site disruptions and shutdowns, maintaining transparency and continuity in service relationships.

• Manage Access and Security Credentials: Administer badges for new hires, contractors, and visitors, supporting secure access and compliance with site protocols.

• Contribute to Administrative Projects and Support: Assist with departmental initiatives and provide general administrative support, helping drive operational efficiency and team success.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Proactive Mindset: Embrace new opportunities and challenges with urgency, energy, and enthusiasm to drive results and maintain momentum.

• Clear and Adaptive Communication: Deliver messages that are tailored to the needs of different audiences, ensuring clarity and engagement across all levels of interaction.

• Customer-Centric Approach: Build strong relationships and consistently deliver solutions that prioritize the needs and satisfaction of internal and external customers.

• Personal and Team Accountability: Take ownership of responsibilities and hold others to high standards to ensure commitments are met with reliability and integrity.

• Strategic Planning and Alignment: Effectively prioritize and organize work to align with broader organizational goals, supporting both short-term execution and long-term success.

Education/Experience

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

• This position may require licensing for compliance with export controls or sanctions regulations.

• Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

QUALIFICATIONS

Additional Information

Essential Functions of the Role:

• Respond to general questions or direct visitors and callers to appropriate personnel, often using email or chat platforms.

• Monitor visitor access with electronic sign-in systems, check identification if needed, and follow security procedures.

• Communicate with local building teams when issues arise to get them addressed.

Essential Skills and Capabilities:

• Excellent communication skills (verbal and written)

• Customer service orientation friendly, approachable, and professional

• Multitasking and organizational skills

• Attention to detail and accuracy

Relevant Experience:

• Prior experience in a receptionist, administrative assistant, or customer service role is typically preferred, with 12 years being ideal.

Technical Proficiency:

• Ability to operate multi-line phone systems, manage appointment scheduling, and utilize standard office software effectively.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2418305

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.