Claims Administrator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Summary:

The claims administrator position exists to process and issue payment for policyholder's documented claims for damaged, lost or pilfered shipments.

Essential Duties and Functions: include the following. Other duties may be assigned.

• Date stamp and verify submitted claims and supporting documents to approve or deny claims.
• Monitor claims for which premium payments have not been received
• Issue and follow up on requests for missing documentation
• Communicate with customers regarding the status and investigation of claims
• Work with brokers regarding coverage issues
• Date stamp and verify MTR claims and forward to carrier partner
• Review claims on hold and follow up on needed information to approve or deny
• Prepare approved claims for payment
• Salvage maintenance
  • Issue call tags for damaged goods
  • Maintain inventory of salvage received
  • Arrange for profitable disposal of salvage
• File and store claims according to document retention guidelines
• Review monthly bank statements and follow up on claim checks that have not cleared
• Participate in general office duties such as kitchen duties, other customer support calls, opening mail, scanning documents

Competencies:

• Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication-the individual speaks clearly and persuasively in positive or negative situations
• Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Individual must obtain resident adjuster license within 90 days of start date and must complete all non-resident adjust license requirements within 6 months of start date.

Required

• High school diploma or GED required
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 - 3 years experience in a similar position

Preferred

• Property and casualty license in your state of residence
• Associate's or Bachelor's degree in a business or financial-related discipline

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".