Patient Care Coordinator (Administrative Assistant)

Patient Care Coordinator - Longview, TX

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Care Coordinator will be the face of the practice and will create an extraordinary patient experience.

Longview, TX 4 days/week, Monday - Thursday

Compensation is $525/week

Benefits include paid holidays and PTO after one year of employment.

Responsibilities

• Administrative Support: Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Scheduling Mastery: Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Patient Outreach: Actively contact current, past, and potential patients through identified sources and track/report appointment results.
• Marketing & Community Engagement: Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
• Professional Communication: Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients.
• HIPAA Compliance: Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Financial Management: Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
• Welcoming Environment: Maintain a clean and inviting office and work environment.

Qualifications

• Education: High School diploma or equivalent is required.
• Experience: 2 years of office experience is preferred.
• Customer Service: 2 years of customer service experience is preferred.
• Technical Skills: Proficiency in MS Office is required.

Beltone offers innovative hearing technology, plus superior patient care which makes us a great place to grow professionally. We value commitment to excellence in patient care, integrity, honesty and respect for our internal staff.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.

#LI-Beltone