Assisted Living Receptionist- Full Time

Receptionist

Day Shift

32 Hours a Week

Every other Weekend

The Full-time Receptionist in our Assisted Living (Courtyards and Terrace) is responsible for the clerical and communication functions of the reception and communications office. Assist with projects, special events and some data entry.

• Encourages and models team approach to accomplish the Luther Manor mission of providing
• excellent care and services to customers (assists others as needed.
• Follows state and federal regulations, as outlined in the Employee Handbook, Human Resources Manual, and Resident Bill of Rights, and adheres to safety rules.
• Reports potential/actual safety hazards to Assisted Living Director/Nurse Manager/Nursing Supervisor and/or Security immediately.
• Exhibit a pleasant, welcoming and helpful persona to residents, visitors, callers and guests: while assisting Client Relations in their mission whenever possible.
• Receive, route and direct all incoming phone calls and personal inquiries.
• Assist in a helpful manner all visitors and guests.
• Monitor the security/fire and mechanical systems, and respond to any serious, unexpected or emergency situations in accordance with Luther Manor policies and procedures.
• Process incoming and outgoing US Postal Mail and internal inter-office mail.
• Some light word processing, Microsoft Office Suite including Excel, Google Mail , and Internet
• Must be 18 years of age and a high school graduate or equivalent.
• Demonstrated ability to work effectively under pressure
• Demonstrated attention to detail
• Ability to speak clearly and work effectively through the use of a phone.
• Good communication skills both orally and written and is patient and sensitive when dealing with the needs of the elderly and their families.
• Ability to work effectively and efficiently in an environment with numerous interruptions.
• Must be computer literate and able to use basic software.
• Flexible in hours for coverage in emergencies.