Regional Receptionist - Office & Admin Specialist

Working Title : Regional Receptionist

Job Class: Office & Admin Specialist

Agency: MN Department of Natural Resources

• Job ID: 88089

• Location : Grand Rapids

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 08/14/202

• Closing Date :09/03/2025

• Hiring Agency/Seniority Unit : Department of Natural Resources

• Division/Unit : Operations Services Division / Regional Operations

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.02 - $25.03 / hourly; $41,802 - $52,263 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Grand Rapids Region

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities ( : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The DNR is seeking to hire one (1) Regional Receptionist in Grand Rapids MN.

This position exists to provide security, service, information and direction to the general public and employees of the Department of Natural Resources. The position also provides administrative services to the various divisions at Northeast Regional Headquarters.

Responsibilities include but are not limited to:

• Control access to the Northeast Regional Headquarters building and greet employees and visitors so that security is maintained, and visitors are provided needed services.

• Act as a DNR Information Center consultant so that information and direction is provided to walk-in visitors, email inquiries and telephone customers.

• Under the direction of the Regional Director, assist divisions with miscellaneous job assignments for the efficient operation of the department. Items could include data entry, word processing, copying, prepare mailings, reviewing and sorting incoming mail, post outgoing mail, and writing burning permits.

• Complete other duties as assigned to ensure effective regional headquarter operations.

Minimum Qualifications

• Knowledge of customer service practices and principles sufficient to represent the department in a courteous, friendly, helpful, and professional manner in person and over the phone.

• Knowledge of accounting functions to maintain budgets, pay invoices and track expenses.

• Knowledge of Word processing, typing or keyboarding skills sufficient to type narrative and numerical documents efficiently with proper grammar and spelling.

• Math skills sufficient to maintain inventory and provide accurate records.

• Customer service and communication skills sufficient to provide information to the public and other employees effectively and courteously through phone calls, emails, and in-person.

• Spreadsheet and database skills sufficient to accurately enter data, retrieve information, manage data, and generate reports.

• Skill in using Microsoft Office or similar software products sufficient to create and edit documents, compile, manipulate, store, and retrieve all types of data. Knowledge of general office equipment including copiers, phone system, personal computer, printers, postage machine, etc. sufficient to maintain and use and provide direction.

• Ability to use customer service and interpersonal skills on the phone, in-person, and online sufficient to provide effective, general, and specialized office support requiring common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically.

• Ability to review, edit, and proofread materials to ensure accuracy and completeness and to respond to customer requests.

Preferred Qualifications

• One (1) year general office experience performing mail merging, database management, project management, administrator for online database; creating, issuing, and processing permits; creating purchase orders, processing paperwork for items such as fleet, purchasing cards, expense reports; creating and editing reports that included graphs and tables, etc.

• Knowledge and familiarity of office equipment and the ability to troubleshoot malfunctions and provide general maintenance and upkeep.

• Skill in using multi-line phone systems.

• Human relations skills sufficient to interact with supervisors and technical staff to understand work assignments, raise questions, and obtain necessary information to complete tasks.

• Organizational skills to prioritize and balance workload to best meet the agency's needs.

• Ability to analyze problems of various types, evaluate methods of resolution, and develop systematic and timely plans for resolution.

• Ability to work independently on projects and actively participate as a team member.

Additional Requirements

No driving duties are required.

Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without sponsorship for employment visa status (e.g. H1B status).

It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components:

• Conflict of Interest Review

• Criminal History Check

• Education Verification

• Employment Reference / Records Check

• License / Certification Verification

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ... or email ... . Please indicate what assistance is needed.