Receptionist - UPMC Washington, Internal Medicine

**Receptionist for Internal Medicine Office**

Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Internal Medicine office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you!

Responsibilities:

• Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction
• Exhibit proven ability to facilitate change
• Receive and greet visitors and interacts with courier daily
• Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
• Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
• Process outgoing mail and separate mail to appropriate locations
• Answer, screen and direct calls to appropriate staff or takes message
• Type and proof correspondence, minutes and reports as directed
• Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail.
• Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization.

Preferred Qualifications: Customer service/healthcare administrative experience. Medical terminology is a big plus as well.

Schedule: Monday-Friday, primarily 8AM-4:30PM, but may be adjusted to 30 minutes earlier or later if needed. Occasional travel to the bank for deposits may be needed.