Receptionist

The Department of Institutional Advancement at Jackson State University is accepting applications for its receptionist position.

• 3+ years in customer service, administrative, or hospitality roles.

• High school diploma required; associate's or bachelor's degree preferred.

• Customer service certifications, or administrative assistant certificates can be a plus.

• Proficient with office software: Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

• Familiarity with CRM databases or front desk management tools.

• Ability to troubleshoot basic office equipment (printers, copiers, and phone systems).

• Professional personal appearance, aligned with the university and division's brand.

• Reliable and punctual.

• Professional verbal, written, and listening communication skills.

• Friendly, approachable demeanor that puts visitors and callers at ease.

• Ability to manage difficult or upset individuals with diplomacy and tact.

• Maintains strict confidentiality on sensitive matters.

• Keen attention to detail, with a problem-solving mindset.

• Front Desk Operations: Greet and assist visitors in a professional and courteous manner; manage visitor log and security protocols.

• Call Management: Answer and route incoming calls promptly and accurately; take detailed messages when necessary.

• Scheduling & Coordination: Manage meeting room reservations, schedule appointments, and assist with calendar coordination for executives.

• Administrative Support: Handle mail distribution, shipping/receiving, scanning, filing, and data entry with accuracy.

• Client Service Excellence: Provide information and assistance to clients, vendors, and employees while maintaining B confidentiality.

• Office Maintenance Oversight: Ensure reception area and meeting spaces remain clean, stocked, and presentable at all times.

• Technology Support: Operate multi-line phone systems, office equipment, and software applications; troubleshoot basic equipment issues.

• Special Projects: Assist with company events, travel arrangements, and other administrative tasks as assigned.

• Other duties assigned.