Personal Lines Customer Service Associate

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Customers Service Associate to join our growing team in Greensboro, NC!

The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

How You Will Contribute:

• Update the company database by inputting information from each call and keeping every customer field current

• Collaborate with Management team for data entry projects and misc. projects

• Scanning and filing documents into the company database

• Servicing accounts, making and receiving calls to and from clients, answering client questions (after 4-40 licensed)

• Perform all other assignments as required

Licenses and Certifications:

• 2-20 or 2044 License required

Skills & Experience to Be Successful:

• Minimum two years' experience in a customer service role

• Ability to maintain a high level of confidentiality

• Ability to work well in a team environment

• Advanced knowledge of Word Processing software; Spreadsheet software and Database software

#LI-JE1

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".