Front Desk Associate

We are looking for a friendly, professional, and organized Front Desk Associate to be the first point of contact for our guests. This role is responsible for managing check-ins and check-outs, handling guest requests, and ensuring a smooth and welcoming guest experience throughout their stay.
Key Responsibilities: Greet guests warmly and professionally upon arrival and departure
Check guests in and out efficiently using hotel systems
Handle guest reservations, cancellations, and modifications accurately
Respond to guest inquiries in person, over the phone, and via email
Assist with billing, payments, and resolving any account issues
Coordinate with housekeeping and maintenance to fulfill guest needs
Monitor lobby and ensure cleanliness and a welcoming atmosphere
Log and resolve guest complaints or escalate to management as needed
Follow all safety, security, and hotel policies and procedures
Marathon is an equal opportunity employer.