Senior Clerk Typist II / Receptionist

Sewer, Water and Drain

DUTIES AND RESPONSIBILITIES:

• Performs various clerical operations such as typing, filing, payroll preparation, and answering the telephones, emails and

greeting constituents at the counter.

• Utilize MUNIS billing system to identify and address specific customer billing discrepancies.
• Assists with preparation and processing of approximately, 7,500 customer water bills each month.
• Utilize analytical skills to identify, track, and assist in resolve daily needs of constituents.
• Review monthly quality reports for customer specific and system-side billing issues.
• Prepare and send notification letters to customers regarding Manual Read and Access Denial Fees.
• Schedules appointments for home or business leak inspections, meter replacements, and meter tests.
• Assist in departmental administrative functions such as budget preparation, accounts payable, purchase order processing, etc.
• Assists with payroll preparation when requested.
• Prepares spreadsheet analyses as required.
• Performs other duties as required.

QUALIFICATIONS AND ENTRANCE REQUIREMENTS:

• High School graduate, some college preferred.
• Must be able to demonstrate proficiency with Microsoft Office software systems.
• Must demonstrate proficiency with MUNIS software billing application to address customer billing issues.
• Must demonstrate proficiency with Neptune software system to address customer usage issues.
• Ability to operate office equipment such as fax machines, copy machines, calculators, computers and printers.
• Must be able to work independently and with others in a cooperative manner.
• Must have strong math skills and good written and verbal communications skills.
• Ability to interact and communicate with others.

Application: To apply, please complete a City of Quincy Employment Application and follow the directions on the Job Postings Page.