Clinic Receptionist

Acts as a receptionist, greeting patients and visitors. Interviews and registers new and established patients. Schedules patients for appointments in the computer system. Performs all point of service collection activities which include co-pays, ROA's, self pay, high risk accounts, and balancing of cash drawers. Incorporates customer service standards when interacting with the colleagues and/or consumers. Conducts insurance verification utilitzing Real time eligibility. Acts as a collaborating member of the Medical Group. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, values, and culture of MercyOne.

• Verifies consumer and financial information with established consumer and/or consumer representative.

  Verifies consumer information in computer.

  Updates consumer information in the computer.

  Scans insurance cards into computer.

  Conducts insurance verifications thru real time eligibility, insurance websites or telephone sources.

  Performs POS collection activities (i.e. co-pay, ROA, high risk accounts, self pays, and charity care).

  Assist w/facilitating insurance authorizations.

  May perform EPIC functions/tasks in order to assist in facilitating the electronic record of the consumer.

  Documents & notifies HIM of name changes, etc.

• Schedules appointments.

  Schedules appointments according to provider guidelines for consumers that walk-in.

  Schedules follow-up appointments according to provider guidelines at check-out.

  Contacts lead, nurse and/or provider with scheduling conflicts.

  Places call reminders to consumers within specified time frame. (specified departments)

  Prepares documents for upcoming appointments.

  Schedules interpreters using work queues and interpreter scheduling

  Reschedules consumers for current and/or future appointments.

  Informs new consumer of on-line registration.

  Prepares and mails out new patient form. (i.e. Vanderbilt documents and ASQ questionnaires)

  Prepares and mails out rescheduling letters.

  May act as a resource to other colleagues.

  Follows protocol for all point of service collection activities which include co-pays, self pays, and high risk accounts.

  Schedules nursing home patients in providers nursing home schedule.

  Utilizes Epic recall feature to generate follow-up appointment reminder letters.

  Performs no shows in EPIC

  Schedules depositions in resource schedules as directed by the provider & coordinates payment of services. (if applicable)

  Reports, prints, and mails out reminder letters.

  Utilizes & maintains MY CHART functions in EPIC. (if applicable)

  Faxes signed reports &/or lab results to nursing homes.

  Looks up consumer information & informs consumers when lab draws are needed for their next appointment.

• Assists with patient flow by greeting and directing patients and visitors. Receives and answers incoming calls.

  Greets consumers at the front window promptly.

  May receive patient specimens dropped off by consumers.

  Assists pharmaceutical representatives according to established guidelines.

  Assists consumers in obtaining work excuses, medical record requests, prescription re-fills, etc.

  Maintains provider schedules to determine consumers arrival.

  Receives and directs calls according to established department procedures.

• nterviews consumer and/or representative and enters information in the computer system.

  Demonstrates knowledge and skills in interview technique.

  Demonstrates knowledge of insurance and their requirements for claim submission.

  Instructs consumer and/or representative to complete New Patient forms.

  Enters consumer information in computer system.

  Provides patient with Medical Group brochure.

  Scans insurance cards & drivers licenses (or identification item) into computer.

  Conducts insurance eligibility checks thru real time eligibility and/or on-line and telephone sources.

  Obtains detailed explanation of benefits signature when it is determined consumer is not eligible for insurance coverage.

  Completes Medicare Secondary Payor Questionnaire according to MSP guidelines.

  Provides consumer with Notice of Privacy form and obtains signature on Physician Office Consent for Treatment and Financial Agreement.

  Seeks authorization from insurance companies if required.

  Performs tasking functions in EPIC (if applicable)

  Performs function in EPIC to ensure lab orders are in before patient is sent to the Lab.

• Responsible for the collection of co pays, balance dues, program fees, disability insurance forms completion, balances cash drawer and prepares deposits.

  Verifies balances on consumer accounts.

  Collects balances, co-pays, and program fees at the time of registration.

  Collects payments for the completion of the disability/insurance forms.

  Performs daily cash drawer balancing according to established protocols.

  Secures monies nightly.

  Prepares nightly deposits.

  May answer billing & insurance questions.

• Maintains database.

  Maintains database for Bariatric program.

  Mails out, Maintains WQ and/or faxes patient correspondence (i.e. records, program reminders, results).

  Assists with consumer transport by calling transporter &/or assists with consumer (if able)

  Assist physician in carrying out court ordered services (i.e. paperwork).

  Preceptor for training of new associates.

  Processes blood draws performed at nursing homes by registering in nurses schedules in EHR

  Forwards medical records releases timely to HIM department.

  Performs office supply ordering utilizing designated ordering software.

  Maintains database of suboxone/methodone patients per federal guidelines.

  May assists clinical team in emergency situations &/or when needed.

  May contact hospitals to obtain records prior to consumers appointment.

  May perform IRIS functions by entering patient immunization information &/or retrieval of information on consumer.

  Assists site leadership in inclement weather.

  Accesses Physician Portal for reports requested by the provider/care team

  May assists providers in the completion of their credentialing packets.

  Assists in the arrangement for maintenance/repairs for items in the clinic which also includes any IT needs.

  Processes requests from Hospice Nurses &/or Nurse on Call.

  Packages, labels & logs instruments being sent out for sterilization. Tracks & inventories sterilized instruments upon return.

• Ensures office is open and ready to conduct daily operations.

  Opens front door timely.

  Performs log-on procedures for phone and computer.

  Obtains cash drawer.

  Responsible for office closure.

  Maintains lobby and office areas for colleagues use.

  Prepares office documents for office visit.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.