Receptionist-Recruited Onsite

Title - Receptionist
Location: Cambridge, MA 02138
Duration: 6 Months Contract with Possible Extension
Rate: $32.00/Hour

Job Description:
Receives faculty, students, staff, and the public, securing names and wants, and directs accordingly. Answers incoming calls and directs them to proper person. May maintain one or more appointment calendars. May perform typing duties. May process incoming and outgoing mail. Performs related job duties as required

Job Summary
This position is situated at the main desk on the first floor and serves as the primary source of information and initial contact for students, alumni, faculty, employers, visitors, and staff regarding the advising and educational programs, career fairs and employer events of the office. As a member of the larger MCS Administrative Team, this position provides "first line” coverage and overall support in a complex office serving diverse populations of students, alumni, employers, and other stakeholders.

Job Specific Responsibilities
Responsibilities include but are not limited to:
-Maintains up to date knowledge on full breadth of MCS programs, services, and resources. Delivers quality customer service by providing accurate information and personalized assistance in a high-volume environment in person, via e-mail, and over the phone. Follows, communicates and carries out office policies.
-Creates a warm, welcoming environment in person and virtually. Greets visitors and callers, identifies needs and offers direct assistance or refers to appropriate MCS resources or contact.
-Helps students and alumni access and use MCS electronic resources, including online platforms.
-Works with the Employer Relations Team to process and maintain internships and job opportunities in appropriate databases.
-Ensures a timely and accurate flow of communication among staff as well as between staff and students, employers, and visitors.
-Performs office event and administrative support and other duties as assigned.

Basic Qualifications
Three years of administrative experience required. Education beyond high school may count towards experience. Working knowledge of MS Office applications, specifically MS Word and Excel.

Desired Qualifications
BA/BS preferred. Must enjoy providing a high level of customer service in person and over the phone, willingness to "go the extra mile. " Flexible team player with positive attitude and excellent problem-solving skills. Outstanding communications skills and diplomacy; ability to anticipate needs and prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment; strong attention to detail required. Flexibility and professional manner essential; ability to work with a variety of people; must work well both independently and as part of a team. Must be able to function at a high level in a public, shared, workspace. Excellent computer and web navigation skills required. Strong knowledge of MS Office applications, specifically MS Word and Excel. Harvard experience preferred.

Working Conditions
-This position is situated on the first floor of our building in the main area of reception, and the person in this role is required to work in-person (5 days a week), full-time.
-Must have flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based on office needs.

Additional Information
-The Mignone Center for Career Success is located in 54 Dunster St. Cambridge, MA 02138.
-Staff members are encouraged to use public transportation to commute to the office because there is very limited street parking in Harvard Square.
-The person in this role will work 35 hours per week in-person, and they will have an hour unpaid lunch break each workday.
-The person in this role needs to provide coverage for after-hours (5-8 pm) advising and/or employer events as needed. They will need to flex their hours to assist with event coverage.

#TB_EN