Call Center Receptionist Part Time
- ISS Facility Services, Inc.
- Jamaica, New York
- Full Time
Call Center Receptionist Part Time
Job Description
Call Center Receptionist PT
Hourly Wage
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $19.50 per hour - $20.50 per hour per hour.
Work Hours
The work hours for this position are Mon - Fri + Weekends, 6:00 am - 5:00 am
Key Purpose
The Call Center Representative is responsible for supporting customers, clients and facility related concerns and issues during their working schedule. They will answer all calls and in person requests for opening tickets related to Building Maintenance while dispatching tickets to the appropriate handlers. The Customer Service Representative also performs general administrative duties such as answering emails and creating user guide documents.
Success Criteria
Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
Participate and embrace the development opportunities within group
Comply with safety rules, policies, and procedures
Understand reporting systems and the environment
Key Areas of Collaboration and Influence
A solid commitment to quality
Always remember safety first
Build respectful relationships with all teammates
Coordinate activities with other internal departments
Support the team.
Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Ideal Candidate Experience
High School diploma or equivalent education
1+ years related experience in a call center or administrative environment
Ability to work any rotating shifts 24/7, 365 days a year
Able to work overtime as needed
Strong knowledge of MS Office (Word, Excel, Access, and PowerPoint)
Demonstrates exceptional customer service skills, poise, tact & diplomacy
Excellent verbal, written, and organizational skills required
Must be a team player and committed to working in a quality environment
Bilingual in Spanish is plus.
Key Accountabilities
The representative will ensure that customer phone and/or web requests are assigned to the proper group, detailed, and complete the task to its entirety
Follow-up with the Client, if necessary
Handle customer complaints and resolve problems according to guidelines established by the company
Answer general inquiries about the organization, receive work orders by phone; fax; or email and set up appointments
Operate office equipment including computer, facsimile, and copy machine
Proofread work for errors and make corrections as needed
Perform other duties as necessary to provide administrative support to the team
Physical Demands & Work Environment
Work is performed primarily in a general office environment
Work involves sitting for long periods of time
Must be able to work under pressure and time deadlines during
peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
Jamaica, NY
Posted: 7/29/2025
Job Status: Part Time,On Call
Job Reference #: PDX_IS_0AC9AC06-E08B-4C52-9F63-E8E2C47B14CC_22235736
Job Description
Call Center Receptionist PT
Hourly Wage
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $19.50 per hour - $20.50 per hour per hour.
Work Hours
The work hours for this position are Mon - Fri + Weekends, 6:00 am - 5:00 am
Key Purpose
The Call Center Representative is responsible for supporting customers, clients and facility related concerns and issues during their working schedule. They will answer all calls and in person requests for opening tickets related to Building Maintenance while dispatching tickets to the appropriate handlers. The Customer Service Representative also performs general administrative duties such as answering emails and creating user guide documents.
Success Criteria
Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
Participate and embrace the development opportunities within group
Comply with safety rules, policies, and procedures
Understand reporting systems and the environment
Key Areas of Collaboration and Influence
A solid commitment to quality
Always remember safety first
Build respectful relationships with all teammates
Coordinate activities with other internal departments
Support the team.
Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Ideal Candidate Experience
High School diploma or equivalent education
1+ years related experience in a call center or administrative environment
Ability to work any rotating shifts 24/7, 365 days a year
Able to work overtime as needed
Strong knowledge of MS Office (Word, Excel, Access, and PowerPoint)
Demonstrates exceptional customer service skills, poise, tact & diplomacy
Excellent verbal, written, and organizational skills required
Must be a team player and committed to working in a quality environment
Bilingual in Spanish is plus.
Key Accountabilities
The representative will ensure that customer phone and/or web requests are assigned to the proper group, detailed, and complete the task to its entirety
Follow-up with the Client, if necessary
Handle customer complaints and resolve problems according to guidelines established by the company
Answer general inquiries about the organization, receive work orders by phone; fax; or email and set up appointments
Operate office equipment including computer, facsimile, and copy machine
Proofread work for errors and make corrections as needed
Perform other duties as necessary to provide administrative support to the team
Physical Demands & Work Environment
Work is performed primarily in a general office environment
Work involves sitting for long periods of time
Must be able to work under pressure and time deadlines during
peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
Jamaica, NY
Posted: 7/29/2025
Job Status: Part Time,On Call
Job Reference #: PDX_IS_0AC9AC06-E08B-4C52-9F63-E8E2C47B14CC_22235736
Job ID: 487987492
Originally Posted on: 8/3/2025
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