Patient Services Representative

Patient Services Representative

Clinical Support Full time, Dublin, OH

apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.

Job Description Summary

The PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in

person. The PSR is a crucial link between the patient and the clinical care team. They must work

collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a can do attitude. Patient care and services are the key priorities in this position requiring the PSR to serve as a liaison between internal / external departments and the care center, with the goal of fostering an environment that promotes patient comfort and trust.

How will you make an impact & Requirements

Patient Services Representative

Position Qualifications/Essential Functions:

Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and

friendly; determines purpose of visit and directs patients/clients/visitors to appropriate person

or department(s)

Maintains great customer service at all times and resolves conflict and issues at the time they

occur

Schedules appointments for patients and updates any patient information in the EMR as needed

Conducts daily outreach (Phone, email, mail, etc.) to remind patients of next day appointments

and proactive outreach as directed by clinic leadership

Performs day-to-day administrative functions and general office duties

Collects and processes payments at time of service

Answers numerous phone calls while embedding the Urgent/Emergent protocols and using a

multi-line system while maintaining a high level of customer service

Contacts insurance companies or other associated companies as needed for patient care.

Verifies patient eligibility for clinical services and insurance, collects patient copay when

appropriate

Attends and participates in team meetings and huddles. Collaborates in developing team

priorities

Exercises problem-solving and conflict resolution skills when handling patient concerns and

refers patient to appropriate designated personnel as needed

Adheres to all clinical policies on safety and security; maintains restricted areas by safeguarding

keyless entry codes and computer system passwords in strict confidentiality

Must exercise the utmost diplomacy and tact to provide excellent customer service to patients

Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA

requirements

Manages office supplies while being fiscally responsible

Performs other duties as assigned

Additional Qualifications:

Advanced phone skills; able to effectively relate via telephone and in-person to serve the needs

of patients/clients/visitors in an efficient and productive manner

Additional language abilities are preferred.

Willingness to work a variety of shifts, including early mornings, evenings and weekends

Understands the importance of maintaining confidentiality; able to maintain confidentiality

under HIPAA standards

Intermediate computer knowledge and skills

Education/Experience:

High School diploma or GED required

Associate Degree or higher is preferred

1-2 years' experience working in a customer service setting, medical office preferred

Answering multiple phone line system in highly confidential environment

Computer proficient (MS Office Suite and EMR) with the ability to type a minimum of 45 WPM

Demonstrated Attributes:

Exceptional interpersonal customer service skills

Exceptional verbal and written communication skills

Ability to maintain professionalism at all times when working with staff, patients, and clients

Must demonstrate cultural sensitivity and the ability to work with diverse people groups

Ability to multi-task and work well under pressure with minimal supervision

High attention to detail and ability to problem solve using critical thinking skills

Must be flexible and accommodate the changing needs of the clinic

Demonstrate an understanding of and commitment to The Vera Way by practicing its key

components of empathetic listening, mindfulness, continuous learning, a coach approach,

innovation, adaptability and resilience with all members of Vera's staff, clients and patients

Employee Health Requirements:

Documentation of Hep B vaccination or proof of immunity (titer).

Documentation of proof of a negative TB test in the last 12 months before start-date.

We require CPR certification (BLS) pre-hire and ongoing

Documentation of annual influenza and COVID-19 vaccinations in compliance with company

policy

Physical Demands:

Requires sitting for extended periods of time

Manual and finger dexterity and eye-hand coordination

Requires corrected vision, hearing and speech within normal ranges

Compensation: $20-$25/hr. & bonus eligible