Service Cashier/ Receptionist

Crain Kia of Fayetteville

2277 Foxglove Dr, Fayetteville 72704

Responsibilities:

Greets showroom customers and determines the nature of their visit.

Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.

Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.

Communicates with callers and visitors in a professional, friendly and efficient manner.

Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.

Enters data into prospect tracking system and runs prospect reports for managers weekly.

Communicates messages to the appropriate parties in a timely manner.

Types memos, correspondence, reports and other documents.

Assists service customers during the morning and evening service rush whenever possible.

Assists with clerical duties as requested.

Accept payments by cash, credit cards and checks from customers for repairs, parts, and other services.

Refund customer payments for unused parts or other reasons in accordance with supervisor direction or company policy.

Record receipts, delivery of change and other transactions throughout the shift.

Reconcile payments received with invoiced amounts and prices of parts.

Schedule and service appointments.

Explain service technicians' recommendations, repairs and other actions to customers.

Direct customer calls to the desired or appropriate department.

Answer customer questions about vehicle problems, the status of repairs, and hours of operation.

Qualifications:

Cash management

Good customer service

Ability to work in a fast-paced environment

Valid driver's license and clean background

Benefits:

Affordable health, dental, and vision insurances

Percentage-matched 401K plan

Promote within