Receptionist/Switchboard Operator

Receptionist/Switchboard Operator

Salary

$32,282.00 - $41,593.00 Annually

Location

Wilson, NC

Job Type

Full-Time

Job Number

2025-23

Division

Academic Affairs

Opening Date

07/31/2025

DESCRIPTION

BENEFITS

Job Summary

Under the direction of the Administrative Assistant to the Vice President for Academic Affairs, performs duties in greeting the public and providing general information; receiving and routing calls on the main, multi-line telephone system; and performing general administrative support duties.

Essential Duties and Responsibilities:

Operates a communication system which includes a multi-line telephone and an intercom.

Answers incoming calls, greets callers, transfers calls, and takes messages when necessary.

Provides seamless communication between internal and external callers.

Serves as a contact person for students and visitors.

References College website, catalogs, directories, and databases to provide accurate information.

Provides general information about the College via telephone or walk-ins, including campus directions, hours of operation, events, registration, financial aid, and testing to students, the general public, faculty, and staff.

Manages and updates resource material used when providing information.

Monitors designated cameras from the reception desk, maintaining confidentiality with sensitive information, and reports any suspicious activity to authorized representatives.

Maintains various voice messages associated with holidays and College closings.

Contacts or dispatches College security staff when necessary.

Maintains and updates a meeting schedule for campus security.

Assists other administrative staff with overflow work, including word processing, data entry, filing, and Internet research.

Attends College and/or administrative meetings.

Serves on institutional committees as appointed.

Performs other duties as assigned.

College-wide Expectations

WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC's campus. By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners.

Communicates clearly and frequently in writing and speaking to ensure consistency of purpose and vision.

Works collaboratively with all members of the college community.

Understands and supports the College's mission, vision, and values.

Remains current on emerging higher education and division-relevant issues.

Fosters a work environment characterized by transparency, trust, and professionalism.

Retains a focus on the student experience, specifically, ensuring instructional rigor, fostering students' sense of belonging, and developing their soft skills.

Education and Experience:

High school diploma from an accredited secondary institution or equivalent (required)

Associate Degree in Office Administration or related field (preferred)

One - Three years of experience in a receptionist/office environment (preferred)

Wilson Community College is an Equal Opportunity Employer. In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office.

Why Join Wilson Community College?

At Wilson Community College, we believe in the power of community, education, and excellence. You'll work in a supportive, mission-driven environment that values integrity, innovation, and collaboration. We offer competitive compensation, state benefits, and opportunities for professional growth.

Employer

Wilson Community College (NC)

Address

PO Box 4305

Wilson, NC, North Carolina, 27893

Phone

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