HES Receptionist

CLASS TITLE: HES RECEPTIONIST

ESSENTIAL FUNCTION:

Operate a telephone switchboard at District or school-site office; perform receptionist, clerical and mail distribution duties; provide routine information to the public; perform receptionist duties, greeting and directing visitors.

BASIC REPRESENTATIVE DUTIES:

• Implement all rules and regulations, policies and administrative guidelines as adopted by the Board of Education.

• Operate a switchboard; provide routine information and assistance; receive incoming calls and make necessary connections to school or District office or individual; take and transmit information and messages as requested.

• Perform a variety of clerical work as assigned including posting and maintaining records, typing and duplicating materials, receiving, sorting and distributing mail, preparing bulk and certified mail and maintaining postage records; assist other offices with a variety of clerical duties as directed.

• Greet, screen and direct visitors to appropriate departments; provide routine information to the public.

• Prepare, duplicate, assemble and distribute materials; maintain telephone personnel directory as assigned.

• File and type routine lists, records, reports and correspondence.

• Operate a variety of office equipment including typewriter, postage meter, calculator and copy machine.

• Distribute forms and applications; assist in completion and verify accuracy and completeness.

• Assure the switchboard is covered during working hours; train and provide work direction to substitutes and student workers.

• Contact police, security, fire and medical personnel as procedures require.

• Perform related duties as assigned.

• Remain at work during the entire workday unless excused by immediate supervisor or designated representative.

• Maintain a professional appearance.

• Incorporate the use of technology in daily tasks.

• Maintain regular attendance.

• Adhere to the professional Code of Ethics.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

• Operation of telephone switchboard.

• Telephone techniques and etiquette.

• Modern office practices, procedures and equipment.

• Correct English usage, grammar, spelling, punctuation and vocabulary.

• Basic computer operation.

• Basic math.

• Postage regulations.

• Interpersonal skills using tact, patience and courtesy.

• Record-keeping techniques.

ABILITY TO:

• Operate an assigned switchboard at District or school-site office.

• Perform receptionist, clerical and mail distribution duties.

• Provide information in a clear and understandable manner.

• Work independently with constant interruptions.

• Receive the public tactfully and courteously.

• Operate office equipment including typewriter, calculator, copier and postage machine.

• Type at an acceptable rate of speed.

• Understand and follow oral and written directions.

• Establish and maintain cooperative and effective working relationships with others.

• Maintain records and files.

• Work confidentially with discretion.

• Communicate effectively both orally and in writing.

• Basic math.

  EDUCATION AND EXPERIENCE:

Any combination equivalent to: high school diploma, G.E.D. Certificate or demonstrated progress toward obtaining a G.E.D. as required by Kentucky law and one year of general clerical experience, including typing, public contact and the operation of a switchboard.

TERMS OF EMPLOYMENT :

Salary and work year to be established by the Board.

EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board’s policy on Evaluation of Classified Personnel.