Medical Receptionist

Medical Receptionist Overview

As Wayspring's Medical Receptionist, you will be at the forefront of a groundbreaking model that blends holistic care with substance use disorder treatment for underserved populations. In role, you'll welcome patients by phone or in person to our Delaware clinic and set the tone for a welcoming, supportive environment. You'll help keep the clinic moving by scheduling and confirming patient appointments and ensuring adequate office and medical supplies are always on hand. This is more than a front desk position - it's a chance to change lives, reduce barriers to care, and be part of a movement transforming how healthcare supports recovery. If you're passionate about making a real difference and thrive in collaborative, innovative settings, this role was made for you

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental training are the norm - you grow, we grow.

Responsibilities of the Medical Receptionist

• Sits at the front desk to welcome patients and visitors to the Wayspring Clinic
• Promotes and expects a welcoming atmosphere for patients, team members, and visitors
• Manages a high volume of calls to the clinic; handles patient concerns with compassion, and route to appropriate personnel as needed
• Schedules and confirms appointments, managing the clinic's calendars effectively
• Coordinates medical records process for continuation of care
• Protects and maintains patients' information with confidentiality and professionalism, in accordance with HIPAA regulations
• Effectively utilizes electronic health records system, Athena, and care management platform, Pathways
• Manages inventory of office and medical supplies
• Provides general administrative support as needed
• Additional duties may be assigned
• Adheres to Wayspring information security and privacy requirements

Requirements and Preferred Qualifications

• Minimum of two years experience working in a healthcare setting
• Excellent verbal, telephonic and interpersonal communication skills
• Experience with electronic patient scheduling and electronic health records helpful

Research shows that men often apply for jobs when they meet just 60% of the qualifications, while women and other marginalized groups tend to apply only if they meet all of them. If you believe you're a strong fit-even if you don't meet every requirement-we encourage you to apply.

At Wayspring, equity and inclusion are core to who we are. We value diverse backgrounds and perspectives, and we work to remove barriers to success-both within our organization and in the communities we serve. Our goal is to create a workplace where everyone feels seen, supported, and empowered to thrive.

Benefit Summary

Creating a great employee experience takes more than just perks-but let's be real, those matter too. Here's how we're building a company where you, your family, your pets, and your passions can thrive.

• Comprehensive Medical, Dental and Vision Insurance options - including options for your pets!
• Company funded HSA + Monthly Gym Allowance
• Paid parental leave - all parents included!
• Company paid short term disability, long term disability and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2 week paid sabbatical program!
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!