Receptionist

Key Responsibilities

• Enthusiastically welcome all guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Manage general inquiries through shared email inbox and respond to all email correspondence in a timely manner.
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests needs.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

• Monitors bookings of conference rooms and prioritizes bookings based on executive hierarchy.
• Assist with minor event planning and meeting space set-up as needed.
• Assist caterers as needed
• Be familiar with all conference rooms. Assist others in reserving conference rooms when necessary.
• Maintain lists of local amenities including restaurants, list of caterers, maps of surrounding areas and phone numbers for transportation.
• Track all JLL/BMO Corporate Real Estate visitors, including vendors, visiting employees and guests.
• Manage parking validations for approved guests/visitors
• Welcome event guests and assist with access.
• Assist with updating employee experience guides, JLL Playbooks/SOPs, and updating any documentations as changes occur.
• Maintain Corporate Real Estate security access card inventory and distribute once a card is requested and approved by Facility Manager.
• Support the annual management plan by accomplishing key performance indicators.
• Create Corrigo work order requests as needed.
• Identify best practices and establish proper benchmarks to measure facility management performance. Identify opportunities to enhance facility performance within the portfolio.
• Complete performance reviews and other JLL HR duties in accordance with JLL policies.
• Guide employees through the process of reserving meeting rooms in the conference center and direct them to engage additional support resources as well to ensure a smooth event day.
• Back up support for subsequent Workplace Associate
  • Facilitate vendor access to the conference center floor, i.e., coffee/vending machine suppliers, buildings property management, caterers etc.
  • Act as point of escalation or resolution with technology support for issues including WIFI access, facilities issues, cell phones, laptops, A/V equipment, internet access, teleconferencing, printers and copiers.

• Experience: Minimum 2 years previous customer service -related experience.
• Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
• Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
• Technology and Tools: Proficient in a range of information technology tools and platforms.
• Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages.