Front Desk Agent

Front Desk Agent Innvite Hospitality Englewood, OH, USA 4 days ago Quick Job type Full-time Quick Job description Front Desk Agent Job description Basic function : Providing superb customer service while maintaining the company and brand standards. Reports to : Front Desk Manager. Pay rate : $14 / hour Benefits : Guaranteed bonus. Shifts : Ability to work any of the 3 shifts. Following duties and responsibilities according to the company and brand standards. Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Practice of telephone techniques and etiquette. Practice of Front Office Emergency / Security Procedures Take reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Perform all front desk reports according to the company standards which include but not limited to : Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports. Communicate with Housekeeping for guest requests and inquiries. Communicate with Maintenance for any technical repairs in guest rooms. Handle guest complaints and / or pass them to the right managerial channels immediately. Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook. Demonstrate professional business appearance at all times. Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag Operate Laundry as Directed Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors Must be able to help in any department when needed. Perform any other duties as assigned by the management. Required Skills : Fluent Verbal & Written Communication in Proper English (Spanish, if possible) Basic Math Hand Writing Computer Skills / Keyboard / Typing Skills Operate a 10 Key Calculator Hospitable, Civil Contact with the Public Ability to Work Independently, with Little to no Supervision Ability to Complete Multiple Tasks Simultaneously Night Audit / Basic Accounting Skills / Training. The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands. Job Posted by ApplicantPro a job alert for this search Front Desk Agent Englewood, OH, USA