Receptionist, WIOA

Reporting to the Assistant Director, WIOA Title I-B, the Receptionist will provide friendly front-desk support for Workforce Innovation and Opportunity Act (WIOA) Title I-B programs (Adult, Dislocated Worker, Youth) at the One-Stop Center in Prescott, AZ, with rare travel to Prescott Valley if needed for coverage. The role involves greeting clients, managing appointments for Career Navigators across Prescott, Prescott Valley, and Verde Valley, supporting TABE testing, and maintaining a professional reception area. Strong interpersonal skills and a willingness to learn WIOA processes are essential, with training provided. This role contributes to a model One-Stop transforming lives for Youth (in or out of school), Adults, and Dislocated Workers.

Responsibilities

Client Interaction and Scheduling (50%)

• Greet clients and walk-ins warmly, verify appointments, direct them to Career Navigators, and respond to basic inquiries.
• Manage phone calls, schedule appointments for Career Navigators across Prescott, Prescott Valley, and Verde Valley, and maintain visitor/call logs.

Testing Support (25%)

• Schedule TABE (Test of Adult Basic Education) testing sessions for clients, coordinating with Career Navigators.
• Proctor TABE tests if feasible, following Career Navigator guidelines, ensuring fair administration.

Reception and Office Support (25%)

• Maintain a clean, organized, and accessible reception area, restocking supplies, and ensuring client comfort.
• Operate office equipment (e.g., fax, copy machine), sort mail, and assist the Director and Assistant Director with basic administrative tasks (e.g., distributing materials), escalating complex issues to the Assistant Director, with rare travel to Prescott Valley or Verde Valley if needed
• High school diploma or equivalent with 2 years of receptionist experience in a professional setting.
• Strong interpersonal, organizational, and communication skills, with a friendly demeanor for client interactions.
• Demonstrated ability to manage scheduling and client-facing tasks, with a commitment to learning WIOA-specific processes (e.g., TABE testing).
• Basic proficiency in Microsoft Office (Outlook, Word) for scheduling and forms.
• Ability to learn WIOA program basics, including TABE testing and One-Stop workflows, with training provided.
• Regular in-person attendance at the Prescott Campus, with rare travel to Prescott Valley or Verde Valley if needed for coverage.
• A valid Level I Fingerprint Clearance Card is required to be considered for hire.

If you do not possess one, please begin the application process before or when applying. Processing typically takes 10-15 business days.

• Experience in receptionist or customer service roles in workforce development or client-focused settings, with client interaction or scheduling skills, or a strong willingness to learn WIOA standards.
• Familiarity with workforce services, TABE testing processes, or commitment to developing these competencies through training.
• Proven ability to maintain a professional reception area in client-focused environments.

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Rare travel to Prescott Valley or Verde Valley may be required for coverage. Specific vision abilities this job requires include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environmental characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.