Bilingual Front Desk Coordinator - Pembroke Pines, FL

The Bilingual Front Desk Coordinator II (English/Spanish) is responsible for general administrative tasks such as scheduling, reception, front end revenue cycle, and other physician office tasks. Additionally, the FDC is the point person for operations procedures for Receptionists and assigning and disseminating work. Upholds the highest standards in interaction with patients, their families and referring physicians and their staff. This is an on-site Monday - Friday 8am-5pm, no weekends position!

Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. Youll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

These are your responsibilities :

• Greets patients; performs check in tasks including arriving patients in the electronic medical record, instructing patients on completion of paperwork, verifying patients' insurance if applicable, obtaining copies of patient identification and outside records and treatment authorizations.
• Collects copayments , coinsurance, and self-pay payments; documents payments in practice management system as applicable, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports, as applicable.
• Completes end-of-day tasks, including running applicable reports, identifying no-show patients and communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Answers, routes, transfers, and retrieves phone calls and messages as required.
• Ensures referrals and outside records have been obtained prior to service.
• Communicates with Surgical Coordinator and APRN to ensure efficient patient flow through the office and proper documentation of visits.
• Schedules appointments according to scheduling guidelines. Adheres to urgent and add-on patient visit guidelines and communicates such visits to clinical staff per office protocols. Confirms appointments prior to patient visit if applicable.
• Prepares daily charts and maintains medical files and electronic medical records.
• Scans outside reports, results, and labs into the appropriate sections of the electronic medical record.
• Maintains, orders and receive office supplies. Follows up on incomplete orders.
• Assists APRN / manager in gathering data for various reports.
• Assists physician(s) with daily needs.
• Coordinates patient documentation for billing with business office.
• Interfaces with referring offices in obtaining referrals when needed.
• Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to manager; forwards correspondence from hospital medical staff office or insurance companies promptly to manager and performs other general office duties as needed.
• Functions as the primary trainer for Receptionists while also serving as the resource contact for questions/answers
• Maintains office policy/procedure reference guides and ensures all administrative procedures are followed regarding scheduling and other job-specific tasks, as applicable.
• Serves as a first point of contact for patient concerns, questions and customer service inquires. Discusses payment arrangements as allowed within EVPS policy and documents accordingly, or promptly refers patient to APRN / manager as required by policy.
• Obtains authorizations and referrals for patient visits per office protocol.
• Coordinates patient flow through the front office; communicates with clinical staff and physicians to optimize patient throughput.
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education/Experience:

• High School Diploma or General Education Degree (GED)
• Three or more years of related experience
• Bilingual (English/Spanish) skills required
• Excellent organizational skills
• Ability to communicate and work in a team environment
• Ability to effectively prioritize and follows up in a timely manner on open items

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Envision Healthcare is an Equal Opportunity Employer.